Senior Patient Access Specialist / Access Center
Company: Children's Hospital & Medical Center Omaha
Location: Omaha
Posted on: March 19, 2023
Job Description:
$1,000 Hiring Bonus (External Candidates Only) Schedule:
9:30am-6pm; With Varied On Call Children's is searching for a Sr.
Patient Access Specialist who will assist with scheduling and staff
coverage across dept., providing support to all Access areas during
periods of high volume, supporting systems updates in coordination
with Revenue Cycle Systems team, is back-up trainer, and performs
QA in coordination with Patient Access supervisor. ESSENTIAL
FUNCTIONS:
- Under the general direction of a Patient Access Supervisor or
Manager, the Senior Patient Access Specialist is responsible for
providing daily staff oversight, on-site training, feedback and
acting as a staff resource.
- Assumes primary responsibility for scheduling and coverage of
Patient Access Specialists across all Access points.
- Escalates staffing, coverage and related issues to Supervisor
or Manager.
- Supports Access Specialists by filling in at periods of high
volume, short staffing, and as needed to answer questions & resolve
system problems, Shares pager and /or on-call responsibilities
24/7.
- Acts as a liaison for patient access team members in the
absence of patient access leadership.
- Serves as a subject matter expert and systems super user for
patient access computer systems and applications.
- Assist patient access staff in successfully implementing
changes.
- Demonstrates the ability and responsibility to handle any job
responsibility of the Patient Access Specialist.
- Conducts new hire employee training under the direction of a
supervisor or manager.
- Oversees ordering supplies per departmental needs.
- Monitors and works assigned patient, claim and account work
queues daily. Communicates in a timely manner if unable to complete
work queues prior to end of their shift.
- Monitors Access Lead emails and addresses them within 24 hours
with the exception of all emails from case management as they need
to be answered immediately due to pending authorizations.
- Attends and participates in workgroups, committees, special
projects and other meetings as required.
- Responds positively to change and demonstrates the ability to
be flexible in the work environment.
- Adjusts well to change in job functions, volumes and work
hours.
- Takes the initiative to learn new skills, willing to
participate and share expertise.
- Excellent oral /written communication, interpersonal,
collaborative, analytical and organizational skills.
- Function with minimal supervision with high level of
productivity.
- Ensures a high level of customer service by greeting, being a
resource to patients and visitors.
- Develop effective relationships with colleagues, physicians,
providers, leaders and other employees across the
organization.
- Demonstrates genuine interest in helping our patients,
providers and other employees by using excellent communication
skills, being polite, friendly, patient and calm under
pressure.
- Maintains appropriate level of productivity and accuracy for
work performed based on departmental standards.
- Maintains thorough knowledge of policies, procedures, and
standard work within the department in order to successfully
perform duties on a day to day basis. KNOWLEDGE, SKILLS AND
ABILITIES:
- Ability to facilitate group trainings
- Ability to work with minimal supervision
- Intermediate computer/systems knowledge/skills
- Ability to problem solve, calm/de-escalate under stress
- Ability to assess needs and re-prioritize work quickly
EDUCATION AND EXPERIENCE:
- High school diploma required.
- Associate degree or equivalent education from an accredited
college or university in business, human development, or healthcare
related field preferred.
- Minimum two years of healthcare registration, insurance
billing, or collection experience preferred
- Minimum one year training/trainer and/or supervision experience
preferred.
- Minimum one year staffing/staff scheduling experience
preferred. CERTIFICATIONS/LICENSURE REQUIREMENTS:
- Current and valid Basic Life Support (BLS) preferred.
EOE/Vets/Disabled Make a meaningful difference improving the lives
of children! At Childrens, the regions only full-service pediatric
healthcare center, our people make us the very best for kids. Come
cultivate your passion, purpose and professional development in an
environment of excellence and inclusion, where team members are
supported and deeply valued. Opportunities for career growth abound
as we grow our services and spaces, including the cutting-edge
Hubbard Center for Children. Join our highly engaged, caring
teamand join us in providing brighter, healthier tomorrows for the
children we serve.
Keywords: Children's Hospital & Medical Center Omaha, Omaha , Senior Patient Access Specialist / Access Center, Other , Omaha, Nebraska
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