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Application Support Specialist

Company: National Indemnity Company
Location: Omaha
Posted on: March 20, 2023

Job Description:

Company:NICO National Indemnity Company
As a member of the Berkshire Hathaway group of insurance companies, we offer outstanding opportunities for professionals interested in working with a successful company. We offer unparalleled financial strength, stability and "large company" benefits, in addition to an exciting, friendly, "small company" atmosphere.We have an immediate opening for an Application Support Specialist. They will be involved in performing and coordinating level one troubleshooting of internally developed software applications for internal and external users via email or self-service helpdesk portal. Duties include:

  • Troubleshooting and documenting errors in a timely manner using an incident tracking system to communicate software defects on Company rating, issuance, billing, information service and other software applications
  • Identifies potentially wide-spread or urgent software-related matters and communicates this information to the appropriate teams or managers
  • Communicating with technical and non-technical team members and leaders to determine root cause of software errors
  • Recommends software work-arounds where appropriate
  • Gaining an understanding and working knowledge of Company applications in order to help provide problem resolution and/or prepare user stories for software Agile teams for higher level problem resolution.
  • Maintain documentation and service catalog for software applications and processes
  • Follow-up with users What We Require:
    • 1-2 years related work experience
    • Bachelor's degree, preferably in Business, MIS, Computer Science, or related field
    • Proficient with use of Microsoft products and Windows applications
    • Occasional ability to work outside normal business hours What We Prefer:
      • Familiarity with Agile methodology (i.e, sprint cycles, story boards, writing user stories, etc.)
      • Basic insurance terms and coverages knowledge
      • Business analysis experience
      • Knowledge of commercial automobile rating and policy coverages and endorsements
      • Insurance coverages and rating and insurance products
      • Principles of finance, business, statistics, and insurance A comprehensive benefits package is available for regular, full-time employees, including health, vision, dental, life and disability insurance as well as a 401(k) with company match. We also proudly offer 100% upfront tuition reimbursement to regular, full-time employees, to further your education. Our Omaha office boasts a complimentary state-of-the-art, on-site gym, a robust wellness program, low-cost downtown parking, and numerous volunteer and networking opportunities with other emerging professionals.

Keywords: National Indemnity Company, Omaha , Application Support Specialist, Other , Omaha, Nebraska

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