Sr. Specialist, Credit Card Adjustments

Company: FNBO
Location: Omaha
Posted on: March 20, 2023

Job Description:

At FNBO, our employees are the heart of our story and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.Our Modern, Flexible Workplace: We believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to collaborate and connect with customers and coworkers.It is anticipated that an incumbent in this role will work onsite 100% of the time and will have a dedicated workspace. Work location is subject to change based on business needs.Summary of the Job: Hours: Monday - Friday 7:30am-4:00pm

Process incoming research requests, monetary account adjustments, and account updates for credit card accounts in compliance with applicable regulations. Utilize basic accounting concepts to resolve payment
issues, review/issue credit balances, and ensure transactions are posted accurately and timely to customer accounts. Assist in recommending, implementing, training, and documenting new processes to gain efficiencies and reduce expenses.About This Role:

• Research and resolve unapplied payments, credit balances, and payment inquiries related to credit card accounts
• Calculate and process monetary account adjustments
• Provide a positive customer experience while responding to written and verbal customer inquiries
• Work collaboratively with various teams to identify opportunities to improve process efficiency and accuracy
• Provide/participate, as assigned by management, in on the job orientation, training, and cross training of new and existing team members.The Ideal Candidate for This Role: Required:
  • High school diploma or equivalent experience
  • Knowledge of basic accounting concepts
  • Demonstrated customer service and interpersonal skills
  • Ability to multi-task assigned projects while adhering to multiple timetables of completion
  • Proficient with Microsoft Office suite of productsDesired:
    • Data entry and 10-key experience
    • Familiar with various proprietary systems (i.e. TBS, FDR, eGain, First Work etc.)
    • Knowledge of diverse banking products and processesEquity, Diversity, & Inclusion:FNBO is committed to belonging, inclusion, diversity and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresented populations. To accomplish this, we foster a culture of belonging and inclusion so that every employee is valued, and has opportunity and the ability to make an impact. FNBO strives to reflect the diversity of the communities we serve in the makeup of our workforce.See the full FNBO Equity, Diversity, & Inclusion Statement here All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Click here to download 'EEO is The Law' Self-Print Poster Click here to download 'EEO is The Law' Supplement for Federal Contractors Click here to download 'EEO is The Law' GINA Supplement

Keywords: FNBO, Omaha , Sr. Specialist, Credit Card Adjustments, Other , Omaha, Nebraska