LMHP Supervisor
Company: Father Flanagan's Boy's Home
Location: Omaha
Posted on: May 28, 2023
Job Description:
Come Help Those In Need
(And get a $5000 hiring bonus!)
POSITION SUMMARY:
The Supervisor of Clinical Crisis Line Services over sees crisis
call operations and the supervision and development of staff
responding to crisis calls via the 24-hour Crisis Helpline or NE
988 Crisis line, as assigned. This position also assists in
community outreach, education and promotion opportunities, and
website and/or database management.
ESSENTIAL FUNCTIONS & DUTIES:
- Manages assigned crisis call operations and staff.
- Develops and monitors policies and procedures including
reporting guidelines and risk assessments; updates guidelines for
handling calls and web contacts.
- Monitors call handling performance and reviews performance with
staff; provides coaching.
- Supervises, and evaluates staff; collaborates on scheduling to
ensure adequate shift coverage.
- Handles calls during periods of understaffing or high
volume.
- Shares clinical supervision duties with correlated management
team (Helpline/NE Crisis) and provides on-call response for
assigned staff.
- Establishes and monitors quality assurance measures and reports
to ensure calls are being handled appropriately, coordinates data
collection and analysis.
- Develops and coordinates training and evaluates and updates
current training materials; coordinates quarterly staff
meetings.
- Liaises between internal staff and external organizations to
resolve concerns, measure satisfaction, and follow up on
suggestions.
- Oversees assigned resource database and utilization.
- Manages the maintenance of assigned area's resource and
referral database; performs routine audits and communicates service
referral needs to database coordinators as needed.
- Manages data collection and quality assurance processes, and
queries database to create reports.
- Helps develop collaborative relationships with service
providers and agencies statewide.
- Helps facilitate resource access and referral processes with
system partners and community providers.
- Provides coaching and consulting to crisis counselors on
referral utilization.
- Participates in outreach and education activities.
- Attends conferences to promote the Helpline/NE Crisis services
statewide, which may include overnight travel.
- Maintains involvement with local and statewide committees for
mental and behavioral health services.
- Provides presentations to educate families, community members
and professionals about Helpline/NE Crisis Services.
- Serves as a role model in carrying out the Father Flanagan's
Boys' Home mission.
- Directs all activities towards the fulfillment of the Boys Town
mission
- Directs all actions to reflect the values and principles of
Boys Town
- Establishes and maintains an environment that encourages
teamwork, collaboration, and ethical behavior
- Maintains regular, reliable and predictable attendance
- Supports other members of the management team and their work
KNOWLEDGE, SKILLS, AND ABILITIES:
- Knowledge of regulatory requirements pertaining to crisis care
and knowledge of helpline counseling techniques and best
practices.
- Ability to address crisis situations and problem solve.
- Computer skills in Microsoft Office, including PowerPoint,
Excel, and Word.
- Ability to communicate with individuals in an articulate,
professional manner while maintaining necessary degree of
confidentiality.
- Ability to successfully lead a team of crisis counselors.
- Ability to adapt responses to situations while maintaining
procedural and regulatory integrity.
- Strong knowledge of the Boys Town Model. EDUCATION, EXPERIENCE,
AND OTHER REQUIREMENTS:
- Master's degree in a behavioral health field.
- 2 to 4 years of experience including supervisory and crisis
intervention preferably in a call center setting.
- Available to work flexible hours to ensure coverage and to
travel as needed. CERTIFICATIONS, LICENSURES, AND LANGUAGE SKILLS:
- Current license as a Mental Health Practitioner in the state of
Nebraska.
About Boys Town Nebraska:
A National Historic Landmark since 1985, the Village of Boys Town
is now the only National Historic Landmark District in Nebraska. At
any given time, about 400 boys and girls live in the Village,
receiving care and guidance for a wide range of behavioral,
emotional and academic issues. When Father Edward J. Flanagan
purchased the Overlook Farm in 1921, it became the new, permanent
site of Boys Town. Over the decades that followed, schools,
churches and homes were built, and tens of thousands of young lives
were transformed.
Our employees are our #1 supporters when it comes to achieving Boys
Town's mission, which is why we offer an array of competitive and
attractive benefit options. Unique perks to Boys Town employees and
their families include free visits to Boys Town Physicians, free
prescriptions, tuition assistance, access to the campus Field
House, parenting resources from our experts and advancement
opportunities within the organization, just to name a few. Working
at Boys Town is more than just a job, it is a way of life.
Date Posted: November 29, 2022
This advertisement describes the general nature of work to be
performed and does not include an exhaustive list of all duties,
skills, or abilities required. Boys Town is an equal employment
opportunity employer and participates in the E-Verify program. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity and/or expression, national origin, age, disability
or veteran status. To request a disability-related accommodation in
the application process, contact us at 1-877-639-6003.
Keywords: Father Flanagan's Boy's Home, Omaha , LMHP Supervisor, Other , Omaha, Nebraska
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