Customer Support Associate
Company: Fidelity Investments
Location: Omaha
Posted on: April 17, 2024
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Job Description:
Job Description: Financial Customer Associate - Bi-Lingual -
Omaha, NE Area only Are you looking for a career where you will
make a difference in people's lives while primarily working from
home? If so, consider joining our customer service team. We're
hiring great people with a passion for helping others, who live
within 60 miles of the Greater Omaha metro area. Apply today to
join the next class of Financial Customer Associates. This is a
full-time, primarily phone-based contact center position and you do
not need a finance background to succeed in the role. We're looking
for individuals who care about and can relate with others. We
provide paid training, a complete work from home computer package,
and all the resources you need. Fidelity is looking for Bi-lingual
phone associates interested in a career opportunity to service our
customers in Spanish. - We have multiple Spanish teams that provide
financial support to our customers world-wide. - All training and
onboarding support is provided in English, with the possibility of
joining our Spanish teams once proficient in servicing calls in
English. -If you are comfortable having conversations over the
phone in either English or Spanish, this opportunity is for YOU.
Make an Impact By - - - - - - - - Establishing rapport and showing
empathy with customers, making them feel valued - - - - - - - -
Effectively using internal resources (e.g. computer systems, online
resources, and business partner relationships) to arrive at the
right solution for the client - - - - - - - - Demonstrating
excellent customer service skills with perseverance to resolve
issues and processing transactions accurately - - - - - - - -
Defining a problem clearly and raising concerns when necessary - -
- - - - - - Taking initiative for acquiring the expertise and
knowledge to effectively resolve customer issues - - - - - - - -
Assisting customers with professionalism while following measurable
business goals The Expertise and Skills You Bring - - - - - - - -
Having a degree or customer service experience is helpful. If you
don't have a degree, but would like to pursue one, Fidelity -offers
tuition reimbursement programs that can help you further your
education. - - - - - - - - Listening and empathy skills to support
the challenges of our diverse customers - - - - - - - - Excellent
communications skills (both written and verbal) supporting
customers through potentially multiple channels (e.g. email, live
chat, etc.) - - - - - - - - "Of service" attitude towards others
and being a supportive teammate - - - - - - - - Personal computer
proficiency - can type 40 words per minute and pass a standard
English grammar test - - - - - - - - Pro-active problem-solving
skills - - - - - - - - Ability to manage challenging situations and
conversations via voice or digital channels - - - - - - - -
Utilizing effective questioning to uncovering hidden customer needs
- - - - - - - - Identifying the actions needed to obtain positive
outcomes Benefits At Fidelity, you can take advantage of flexible
benefits that support you through every stage of your life,
empowering you to thrive professionally and personally. Schedule
Monday - Friday, 40 hours per week (Must have open availability
from -7:30am to 11:00pm CST). Overtime hours are encouraged during
peak call periods. - #LI-REMOTE Click to learn more about Training
Opportunities at Fidelity (opens in a new tab) and how we support
our associates Certifications: Company Overview Fidelity
Investments is a privately held company with a mission to
strengthen the financial well-being of our clients. We help people
invest and plan for their future. We assist companies and
non-profit organizations in delivering benefits to their employees.
And we provide institutions and independent advisors with
investment and technology solutions to help invest their own
clients' money. Join Us At Fidelity, you'll find endless
opportunities to build a meaningful career that positively impacts
peoples' lives, including yours. You can take advantage of flexible
benefits that support you through every stage of your career,
empowering you to thrive at work and at home. Honored with a
Glassdoor Employees' Choice Award, we have been recognized by our
employees as a top 10 Best Place to Work in 2024. And you don't
need a finance background to succeed at Fidelity-we offer a range
of opportunities for learning so you can build the career you've
always imagined. Fidelity's working model blends the best of
working offsite with maximizing time together in person to meet
associate and business needs. Currently, most hybrid roles require
associates to work onsite all business days of one assigned week
per four-week period (beginning in September 2024, the requirement
will be two full assigned weeks). At Fidelity, we value honesty,
integrity, and the safety of our associates and customers within a
heavily regulated industry. Certain roles may require candidates to
go through a preliminary credit check during the screening process.
Candidates who are presented with a Fidelity offer will need to go
through a background investigation, detailed in this document, and
may be asked to provide additional documentation as requested. This
investigation includes but is not limited to a criminal, civil
litigations and regulatory review, employment, education, and
credit review (role dependent). These investigations will account
for 7 years or more of history, depending on the role. Where
permitted by federal or state law, Fidelity will also conduct a
pre-employment drug screen, which will review for the following
substances: Amphetamines, THC (marijuana), cocaine, opiates,
phencyclidine. We invite you to Find Your Fidelity at
fidelitycareers.com. Fidelity Investments is an equal opportunity
employer. We believe that the most effective way to attract,
develop and retain a diverse workforce is to build an enduring
culture of inclusion and belonging. Fidelity will reasonably
accommodate applicants with disabilities who need adjustments to
participate in the application or interview process. To initiate a
request for an accommodation, contact the HR Accommodation Team by
sending an email to accommodations@fmr.com, or by calling
800-835-5099, prompt 2, option 3.
We welcome those with experience in jobs such as Senior Accountant,
Accounting Manager, and Staff Accountant and others in the
Accounting and Finance to apply.
Keywords: Fidelity Investments, Omaha , Customer Support Associate, Other , Omaha, Nebraska
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