Provider Relations Specialist - Lincoln, NE
Company: Optum
Location: Lincoln
Posted on: May 12, 2025
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Job Description:
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start Caring.
Connecting. Growing together. -
Position Summary: -Proceed Finance's Proceed Relations Specialists
support a network of medical and dental providers and borrowers
across the United States by helping them obtain financing for
patients needing life changing procedures.
The -Provider Relations Specialists -keep provider offices humming
by training, answering questions, reviewing loan documents, and
ultimately ensuring maximum funding for the work they do.
Our Specialists provide loan service for both customers and
providers by responding to incoming telephone calls, emails, texts
while delivering an efficient and exceptional provider/customer
experience.
Schedule: -Monday - Friday 8:00 am - 5:30 pm -
Primary Responsibilities:
Manage calls/emails to promote Proceed Finance and to enhance
borrower/provider relationships
Confirm and clarify customers' needs, explain possible solutions or
recommendations, and follow-up on any action needed related to each
transaction ensuring that the customer feels supported and
valued
Handle customer service complaints or situations through active
listening and effective problem-solving techniques
Utilize software, databases, scripts, tools or supporting
departments in researching customer inquiries to provide answers
and solutions
Develop strong and trusted relationships with clients through
timely and accurate communication
Assemble marketing kits, borrower packets and assist in daily
mailing
Document all incoming or outgoing contacts in systems to ensure
accurate and comprehensive information and records
Review critical documentation to ensure accuracy and security
Oversee loan application process utilizing various forms of
technology and communication
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
High School Diploma/GED (or higher)
1+ years of experience in a customer service or provider support
role
Intermediate level of proficiency with MS programs including Excel
and Word
Preferred Qualifications:
Bilingual in Spanish -
Entrepreneurial mindset
Knowledge of the financial services industry
Welcome and adapt well to change
Soft Skills:
Proper phone etiquette and communication skills
Ability to maintain high levels of confidentiality
Ability to prioritize, concentrate, and multitask
Excellent listening skills
Ability to maintain high levels of accuracy and organization during
high volume periods, with the ability to consistently prioritize,
meet changing deadlines, and troubleshoot problems
Excellent problem-solving skills including ability to identify
multiple factors that may impact decisions, selecting best
option
Ability to exercise tact, judgment and persuasiveness in creating
and maintaining harmonious relationships with both internal and
external stakeholders
Must be able to maintain composure with working under stressful
situations, high volume periods, with a high accuracy rate and
productivity in a busy setting with many interruptions
Work Environment:
Work is performed in a standard office setting
The noise level in the work environment is usually quiet
Physical Demands:
Sedentary work that primarily involves sitting/standing
Light work that includes moving objects up to 20 pounds
occasionally
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The salary range for this role is $19.86 -to $38.85 -per hour based
on full-time employment. Pay is based on several factors including
but not limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as, a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives. -
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At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
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UnitedHealth Group is an Equal Employment Opportunity employer
under applicable law and qualified applicants will receive
consideration for employment without regard to race, national
origin, religion, age, color, sex, sexual orientation, gender
identity, disability, or protected veteran status, or any other
characteristic protected by local, state, or federal laws, rules,
or regulations.
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UnitedHealth Group -is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
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#RPO, #RED
Keywords: Optum, Omaha , Provider Relations Specialist - Lincoln, NE, Other , Lincoln, Nebraska
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