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Claims Contact Center II

Company: AppleOne
Location: Omaha
Posted on: November 10, 2018

Job Description:

Title:??Claims Contact Center IILocation: Dover, NHTemporary Assignment: 12/2018 ? 5 months (could extend)Hours: Monday ? Friday:?8:00am ? 5:00pmPay: $13.70?Summary:?This position will support the group benefits tax unit during year-end peak season by researching and responding to customer inquiries regarding their year-end tax documents for their disability benefits.Job Description:o Assists with customer service inquiries via telephone and e-mail regarding the reporting of customer?s tax? ? ? ?documents (W2?s, 1099?s) related to group disability insurance policies.?o Research and respond to questions related to tax documents, evaluate accuracy of documents, and process corrections as needed.?o Reviews and evaluates claim data to assist in resolution of customer?s tax inquiries.o Analyzes customer information retrieved from multiple computer systems.o Identifies and authenticates callers using established procedures.?o Enters information into multiple computer systems based on the customers inquiry.?o Refers customer inquiries to other departments via phone or email as appropriate to the situation.?Skills:o Customer serviceo Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).o Ability to perform under stresso Ability to work with others in a team environment, both locally and virtually.?o Confident, comfortable communicator with strong written and verbal communication skills.o Demonstrates ability to work in a fast-paced environment.o Demonstrates excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.Education:High School Diploma or equivalent

Keywords: AppleOne, Omaha , Claims Contact Center II, Other , Omaha, Nebraska

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