the smart solution for Omaha jobs

Part Time Quality Assurance Representative

Company: Globe Life Insurance
Location: Omaha
Posted on: December 8, 2018

Job Description:

Globe Life is now hiring a Quality Assurance Representative to work part-time.

As a member of the Customer Service team you can earn up to $12/hour with base pay, plus bonuses for performance. You will have various work schedules available, paid training, and additional pay for evening shifts. Also, if you are bilingual, let us know-you will earn additional pay!

Some of our benefits include:
A company-funded pension plan
Paid vacation
Paid personal time
Health, Dental, Vision, Life Insurance

As a Quality Assurance Representative for Customer Service, you may choose to be on the team that handles information gathering (namely the data input that supports our underwriting department). Or maybe you like to find answers to questions and build a rapport with the customer by explaining details of a policy to them. You could also field calls, emails, and the online chat service, providing prompt and professional support to our customer base. All of the customer service focuses have a common goal of high customer satisfaction by providing top notch service and support.

After you apply, we schedule an interview. Some of our conversation will be about the different types of customer service roles available at Globe Life. Each customer service representative is dedicated to one focus area of our business, so you won't be bounced from one department to another. You will be given training, coaching, and all the tools to support your success in providing stellar service by knowing the answers and fixing problems for the people you interact with in your work day.
Education requirementsA high school diploma or equivalent.Experience requirementsPrevious experience in a customer service role.QualificationsMust have Microsoft Office user knowledge and typing skills.ResponsibilitiesOn a day to day basis you will:
Assist with daily call volume. Some of the customer service representatives will return calls or contact clients regarding their policies.
Provide accurate answers or next steps to customer inquiries in a professional and courteous manner.
Document or verify information into the contact system.
Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.).
Reinforce the benefits of Globe Life policies when appropriate while interacting with clients.
Solve issues with tact, compassion, and a positive attitude should a client be experiencing a life event.
Professionally handle and resolve escalated issues.
Meet quality assurance requirements and other key performance (KPI) metrics.SkillsYou must be able to:
Ask probing questions, understand concerns, and overcome objections.
Have an aptitude for Medical Terminology and Insurance Terminology.
Learn new computer systems.
Understand customer service principles and practices.
Possess a professional and friendly attitude and be able to quickly develop a rapport with customers.Work hoursPart-time positions with flexible scheduling are currently open.

At Globe Life, we really do value our employees and it shows! We make sure you have your own dedicated personal work space and we don't make overtime mandatory-that is truly optional scheduling.

Employees at Globe Life are dedicated to their work and we are dedicated to our employees and want to give you peace of mind for your future retirement.

On a day to day basis, you will enjoy a company culture that embraces individuality, celebrates our successes, offers an attractive employee benefits package, and fosters personal development and seeks to promote internal talent.

We are an Equal Opportunity Employer.
Associated topics: automation, performance test, process, prevent, prevention, quality, quality assurance analyst, quality assurance engineer, software quality engineer, test

Keywords: Globe Life Insurance, Omaha , Part Time Quality Assurance Representative, Other , Omaha, Nebraska

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Other Jobs

Part Time Product Demonstrator
Description: Summary Part Time Product Demonstrator br br Are you outgoing and enjoy interacting with people If promoting brands through product demonstration sounds appealing, then our Part Time job could be (more...)
Company: Advantage Solutions
Location: Omaha
Posted on: 12/13/2018

Licensed Practical Nurse (LPN) - Bilingual Spanish
Description: Licensed Practical Nurse LPN - Bilingual Spanish Are you passionate about caring for others, and truly making a difference Then we have a job for you Our donor center is in need of a compassionate (more...)
Company: Octapharma Plasma, Inc.
Location: Omaha
Posted on: 12/13/2018

Full Time Associate
Description: Absolutely Fresh Seafood Market Is looking for a full time
Company: Absolutely Fresh Seafood Market
Location: Omaha
Posted on: 12/13/2018

91D Power-Generation Equipment Repairer
Description: Since the Army National Guard uses a plethora of electronic systems, power is essential to success. As the Power-Generation Equipment Repairer, you'll supply the power to run virtually every aspect of (more...)
Company: Army National Guard
Location: Omaha
Posted on: 12/13/2018

URGENT: Sitter Wanted - Sitter Needed
Description: Posting: br Hey my name is Melinda. I am hoping to find an sitter available in Omaha, Nebraska. I'm hoping to find a wonderful employee
Company: Sitter
Location: Omaha
Posted on: 12/13/2018

Product Development Intern (Summer 2019) (Military Veterans Wanted!)
Description: Conagra Brands has the most energized, highest-impact culture in food. Our people persistently challenge and disrupt marketplace/business conventions and we are respected for our great brands, great food, (more...)
Company: Conagra Brands
Location: Omaha
Posted on: 12/13/2018

RECOMMENDED - Uber Eats Part Time Delivery - Omaha (Use Car, Bike or Scooter)
Description: Earn Good Money Delivering for Uber Eats Part-Time and Full-Time Delivery Needed Earn on Your Own Schedule Use your Car, Bike or Scooter Signing up is quick and easy. Start delivering with Uber Eats (more...)
Company: Uber Eats
Location: Omaha
Posted on: 12/13/2018

Call Center Position Available
Description: GET TO KNOW ALORICA: br br AtAlorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands (more...)
Company: Alorica
Location: Omaha
Posted on: 12/13/2018

Sr. Continuous Improvement Specialist (Military Veterans Wanted!)
Description: Conagra Brands has the most energized, highest-impact culture in food. Our people persistently challenge and disrupt marketplace/business conventions and we are respected for our great brands, great food, (more...)
Company: Conagra Brands
Location: Omaha
Posted on: 12/13/2018

URGENT: House Sitting Wanted - Looking For A Knowledgeable Caretaker
Description: Job Posting: br Hey my name is Sawsen. I am seeking a house and plant sitter living in Omaha, Nebraska.
Company: HouseSitter
Location: Omaha
Posted on: 12/13/2018

Log In or Create An Account

Get the latest Nebraska jobs by following @recnetNE on Twitter!

Omaha RSS job feeds