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Help Desk Analyst

Company: Peraton
Location: Omaha
Posted on: March 28, 2020

Job Description:

OverviewPeraton is seeking a technician to join our Joint Environmental Toolkit (JET) Help Desk team that provides 2nd and 3rd echelon technical support to U.S. Air Force and Army weather support end-users and to data processing systems world-wide.ResponsibilitiesWhat you'll do---



  • As the 'Face-of-the-Program', the JET Help Desk Analyst conducts the initial problem analysis and, if warranted, retrieves 'proof' and coordinates the solution with customer network organizations, local site system support, or supported military weather organizations.
  • Process tickets through established procedures and conducts problem evaluation, troubleshooting, and root cause analysis.
  • Document ticketed events so that when it is combined with other worked tickets, system performance trends and opportunities to improve the system or support process, can be identified.
  • Train other new analysts in the details of performing the job with excellence.


    QualificationsYou'd be a great fit if---



    • You have at least 4 years' relevant professional experience, or a commensurate combination of education, training and experience in the following areas:




      • Maintaining / fixing Windows Server 2008 operating systems as installed on Dell server platforms
      • Network troubleshooting within US Air Force and Army secure environments
      • Configuring McAfee Anti-virus applications
      • Hardware problem identification and replacement at a component level
      • Using a Trouble Ticket management application
      • Configuring system and user security certificate management software
      • Documenting, troubleshooting, and performing installation procedures



      • You have excellent computer skills
      • You are a self-starter who can work with little or no supervision
      • You are familiar with server and highly restrictive military network infrastructures.
      • You have an active DoD Secret Clearance

        It'd be even better if you---



        • Have Weather Forecasting and Data Processing terminology
        • Are knowledgeable of Military organizations, ranks, and command structure
        • Understand Software and System Configuration Management
        • Have experience in Oracle Relational Database interaction to include SQL commands
        • Have experience in clustered server operations

          What you'll get



          • An immediately-vested 401(K) with employer matching
          • Rapid PTO accrual schedule with floating holidays
          • Comprehensive medical, dental, and vision coverage
          • Tuition assistance, financing, and refinancing
          • Paid maternity and paternity leave
          • Company-paid infertility treatments
          • Cross-training and professional development opportunities
          • The ability to influence major initiatives

            SECURITY CLEARANCE This position requires the candidate to have an active DoD SECRET security clearance.About PeratonAt Peraton, we're at the forefront of delivering the next breakthrough in national security, every day. We're the partner of choice to help solve some of the world's most daunting challenges. How? By thinking differently. We're not mired in the past. We look at all problems with fresh eyes. We look past the obvious to bring the best talent, tech, and ideas together to completely transform how problems are solved. So bring your unique ideas, your entrepreneurial spirit, and your drive to succeed. Get ready to be part of something bigger. Get ready to do the can't be done.EEO StatementWe are an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law.

Keywords: Peraton, Omaha , Help Desk Analyst, Professions , Omaha, Nebraska

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