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IT Operations Technician (Night Shift/Mainframe and File)

Company: Fiserv
Location: Omaha
Posted on: September 9, 2020

Job Description:

Job Description: What does an exceptional Information Technology Operations Technician do? We are seeking an IT Ops Technician to provide first level support in a 24x7x365 environment, for Data Center client processing. This is a Global Command Center environment with functions to include but not limited to Batch processing, Mainframe monitoring, and helpdesk functions. The candidate will learn how to identify issues that may impact customers by proactively monitoring. You will take action to ensure the system is at the highest level of performance and batch cycle is processing and meeting SLA's. Possesses excellent knowledge of specific functions or tasks they support. Responsible for monitoring mainframe systems, applications, performing scheduled tasks, first level incident diagnosis, resolution and escalation. Ensure system availability, and timely completion and scheduled tasks. Identify incidents affecting clients and resolving directly or working with support teams to resolve situation quickly with high quality of service. You will be working in a high pressure, dynamic, and fast paced environment. As an IT Ops Technician, you can look forward to: * Recognizing, troubleshooting, escalating, documenting, and resolving all Incidents on shift. * Monitoring all systems via consoles, emails, and event managers. * Performing System Operation activities such as responding to messages, displaying queues, determining status, canceling or purging tasks. * Running all Job Scheduler activities as needed (e.g. daily, weekly, monthly, on-request schedules, etc.) * Completing basic problem determinations, (i.e. identifies specific error type, documents as needed, and follows appropriate procedures.) * Recovering and restart jobs terminated by hardware or software failures as directed. * Ensuring all scheduled tasks for shift are completed accurately and on time. * Requiring good social and communication skills, including the ability to provide ongoing end user training and be an excellent teammate. * Interacting with external and internal client's data gathering and design initiation. * Learning new technologies and apply them to technical and business problems * Juggling multiple priorities and serve many constituencies. * Applying customer service and phone etiquette skills and understanding of a multi-line phone system. * Accurately gathering, analyzing and interpreting data, defining problems, and making recommendations for resolution. * Providing first level support to clients and is able to research and analyze problems. * Diagnosing and problem solving using documented procedures and checklists. * Problem handling recognition, research, isolation and resolution steps. The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities. Required Qualifications: * High School Diploma and 2 years of relevant experience in applicable field. * 2+ years of experience in an IT Operations position working with Mainframe Consoles and File Transmissions. * 2+ years of experience with job scheduler JCL, CA7, Control-M, IBM Mainframe Consoles. * 2+ years of experience with large mainframe IBM environments. * 2+ years of experience working with TSO, ISFP, CAVIEW, SYSVIEW and IOF. * Experience with ITIL ticket systems; BMC Remedy experience and/or Service Now. * File Transmission protocols Connect Direct (NDM) and Sterling File Gateway are a plus. * Experience with Windows OS, MS Office, EXCEL, WORD, and Outlook. * Excellent oral and written communication and interpersonal skills. * Experience writing documentation and procedures. Preferred Qualifications: * Experience with batch job CA7 and Control M schedulers * Experience in batch job processing, batch abend troubleshooting and batch job restart processes. * Experience with JCL * Experience with Mainframe Console Operations * ITIL Service Management Tools such as: Remedy9 / Service Now, Incident Management, Problem Management, Change Management, Configuration Management , Service Level Management/SLAs) * Typing 40 words per minute. Night Shift Details: * Days of operations: 12- hour shifts. Rotating three- and four-day work weeks. * Shift hours of operations: 7pm -7am local time. Learn more about Fiserv: To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options. Who we are: Fiserv Technology Services (FTS) is a dynamic and critical part of the Fiserv organization. FTS architects, builds and operates the technology platforms and services used by Fiserv Business Units to deliver high quality solutions and services to the industry. Fiserv has been a trusted name in financial services technology for more than 35 years. We're leading the digital transformation of financial services, helping fin

Keywords: Fiserv, Omaha , IT Operations Technician (Night Shift/Mainframe and File), Professions , Omaha, Nebraska

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