Client Support Analyst
Company: Creighton University
Location: Omaha
Posted on: January 9, 2021
|
|
Job Description:
Under moderate supervision, provides technical solutions to
faculty, staff and students for all aspects of PC/Mac/LAN support
and configuration within a wide variety of end user environments.
Works within an ITIL, metrics driven service operation environment.
Provides technical support, assistance and creative solutions.
Provides technical services as a member of the Service Desk (Help
Desk) or field support teams (including classrooms) as workload and
volume dictate. Able to work independently on moderately complex
Windows and Apple computers. All work and results are documented
with the Easy Vista ticketing application. Will provide technical
services as a member of the Service Desk (Help Desk) or field
support teams (including classrooms) as workload and volume
dictate. All work is guided by the ITIL Service Operations
Framework. Employee is a member of a pool of equally qualified
technicians who rotate to satellite office locations within the
city periodically for training and coverage purposes. Hours of
operation will vary with season and semester
schedule.Qualifications:Bachelor's degree in related area and/or
equivalent technical experience required;Windows and Apple
certifications desired;Minimum of 2 years combined experience in
one or more of the following:Related technical experienceWorking
with Ivanti and/or JAMF or equivalent"Supporting Mobile devices
including Apple/IOS & Android/WindowsWorking with TCP/IP, network
topologies and related terminologyKnowledge, Skills,
Abilities:Proficient in Microsoft Office Suite;Ability to be a
self-starter and can multitask and deliver results;Ability and
possesses strong research and follow-through skills;Strong
attention to detail;Strong written/verbal communication,
interpersonal, and organizational skills;Ability to travel within
the state to satellite offices;Ability to be "on call" for
rotational duties as part of after-hours support coverage;Ability
to work some evenings, weekends, and holidays to limit impact to
clients;Strong customer service focus to include working with
clients face-to-face, over the phone, email or chatRequired
Licenses/Certifications:Must have a current and valid driver's
license with a clean driving record for the last 3 years and no
major violations within the last 5 years;ITIL Foundations
Certification or pass within first 6 months of employmentPhysical
Requirements:Seeing: 75 - 100%Hearing:
75-100%Standing/Climbing/Mobility: 0-24%Lifting/Pulling/Pushing:
0-24% (pound: 20 lbs.)Fingering/Grasping/Feeling: 75 - 100%Travel:
YesExposure to Blood Borne pathogens: NoAAP/EEO Statement:Creighton
University is committed to providing a safe and non-discriminatory
educational and employment environment. The University admits
qualified students, hires qualified employees and accepts patients
for treatment without regard to race, color, religion, sex, marital
status, national origin, age, disability, citizenship, sexual
orientation, gender identity, gender expression, veteran status, or
other status protected by law. Its education and employment
policies, scholarship and loan programs, and other programs and
activities, are administered without unlawful
discrimination.Disclosure Statement:This description describes the
general nature of work to be performed and does not include an
exhaustive list of all duties, skills, or abilities required.
Regular, reliable attendance is an essential function and all
employees are required to follow any other job-related instructions
and to perform any other job-related duties as requested by their
supervisor. Employees may also be required to work in excess of
normal working hours as workloads and seasonal activities
necessitate. A complete description is available in the Human
Resource office located at 3006 Webster Street Omaha, NE. Creighton
University reserves the right to modify duties, responsibilities
and activities at any time with or without notice.
Keywords: Creighton University, Omaha , Client Support Analyst, Professions , Omaha, Nebraska
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other Professions JobsCDL-A Drivers: Do You Know Navajo? Avg $1600+/wk on Dedicated Lanes! New Trucks/New Equip Now Avail! Description: br br br CDL-A Drivers: Do You Know Navajo Avg 1600 /wk on Dedicated Lanes New Trucks/New Equip Now Avail br Call 855 978-8818 or Apply Online Below br br Do you know Navajo br Our (more...) Company: Navajo Express Location: Omaha Posted on: 01/18/2021 Warehouse Worker Description: Job Title: Warehouse Technician - 2nd shiftHours: M-F 12:00pm - 8:30pmWork Company: intiGrow Location: Fremont Posted on: 01/18/2021 CDL-A Team Company Driver - OTR Dry Van - Graduated Training (Papillion,NE) Description: CFI is Hiring Team CDL Drivers for OTR - Bonuses for NE Runs . When you drive for Company: CFI Location: Papillion Posted on: 01/18/2021 CDL-A REGIONAL UTILITY TRUCK DRIVER JOBS Description: Enjoy Regional Routes Weekly Home Time Come join the Hills Bros family and get the INCREASED PAY YOU deserve Regional drivers: ul li Increased base pay to 0.50/mile up to 0.04 cents per mile (more...) Company: Hill Brothers Transportation Location: Atlantic Posted on: 01/18/2021 Tire Technician: Now Hiring! Description: IMMEDIATE HIRE: Tire Technician -Tractor Technician: FULL-TIME - EXCEPTIONAL BENEFITS Multiple shifts available, with shift differential At Crete Carrier , we wouldn't get far without our mechanics and (more...) Company: Crete Carrier Corporation Location: Omaha Posted on: 01/18/2021 Truck Driver - CDL Class A/Touch Freight - Home Daily - $2,500 Sign On Bonus - Penske Logistics Description: br br What's the Job br Ready to put your truck-driving career in high gear Make the shift and fuel your career as a CDL Class A/Touch Freight Truck Driver for Penske. Join a team of professional (more...) Company: Penske Location: Omaha Posted on: 01/18/2021 CDL-A Owner Operator Truck Driver - LTL Linehaul Description: CDL-A Owner Operator Truck Drivers: CHOOSE YOUR LOADS, ROUTES, AND HOME TIME br br When you partner with Roadrunner Freight, you choose your loads, routes, and home Company: Roadrunner Freight Location: Fremont Posted on: 01/18/2021 92F Petroleum Supply Specialist Description: AGE REQUIREMENTS: Must be between the ages of 17 and 35 br br Fuel is one of the most vital components of the Army National Guard. It's what keeps Soldiers pushing onward, and as a Petroleum Supply (more...) Company: Army National Guard Location: Yutan Posted on: 01/18/2021 Experienced CDL-A Flatbed Truck Drivers - $5K Sign-On Bonus w/ Weekends Off for Regional Routes Description: br br br Now Hiring Flatbed Regional CDL Truck Drivers br br Do you have a CDL-A If you are looking for big company resources with a small company feel, you have found the right place to call (more...) Company: System Transport Location: Omaha Posted on: 01/18/2021 CDL-A Lease Operator Description: Our Drivers Enjoy 4,000 Holiday Cash Incentive: Paid as 400/week for first 10 weeks Late-model Company: Hirschbach Motor Lines Inc Location: Omaha Posted on: 01/18/2021 |