OmahaNERecruiter Since 2001
the smart solution for Omaha jobs

Dealership Auto Technician

Company: CarMax
Location: Omaha
Posted on: January 12, 2021

Job Description:

7663 - Ellicott City - 8901 Executive Center Rd, Ellicott City, Maryland, 21043CarMax, the way your career should be!--General Summary: Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service/repair processes. Principle Duties and Responsibilities: ? Meet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy throughout the entire customer interaction.? Assist Service/Customer Operators with incoming service calls when needed.? Accurately interview and document customer concerns.? Establish specific call time with each customer to update them on the status of their vehicle and consistently meet those call time commitments, (This may require multiple calls to the same customer each day).? Create repair orders, and route work to technicians or mechanical associates.--? Obtain accurate estimates and approvals for Extended Service Policy (ESP) claims.? Consult with customers regarding needed repairs.--? Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing. .? Close and invoice repair orders.? Clearly explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding.? Collects service payments and manages cash including receiving and counting money.? Balance a busy workload and properly dispatch work to the appropriate technician/mechanical associate. ? Ensure all customer concerns are addressed and resolved in a timely manner. Job Specifications: Work requires ability to:? Demonstrate exceptional interpersonal, communication, and customer service skills.--? Demonstrate exceptional telephone etiquette and active listening skills.--? Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.? Meet or exceed CarMax guidelines for customer satisfaction.--? Read, interpret and transcribe data in order to maintain accurate records.? Intermediate computer skills, including spreadsheet knowledge.? Successfully work with associates in other departments within the store.? Perform multiple duties in a high-energy, fast-paced working environment.? Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.? Stay current in CarMax provided training in all areas of the Service process. Working Conditions: ? Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions.? Requires walking or standing for extended periods of time.? Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.? Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.? Adhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies About CarMax CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking--around the way cars are bought and sold--has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. Our--amazing team of more than 25,000 associates work together to deliver iconic customer experiences.--Along the way,--we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are--one of the FORTUNE 100 Best Companies to Work For--. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Keywords: CarMax, Omaha , Dealership Auto Technician, Professions , Omaha, Nebraska

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


CDL-A Company Driver Glass Division Up to $86K/Yr!
Description: br br CDL-A Company Driver Glass Division Up to 86K/Yr br Here at E.W. Wylie, we believe our success begins with our drivers success. Our team knows it takes a unique and ambitious type of driver (more...)
Company: E.W. Wylie Corporation
Location: Bellevue
Posted on: 01/22/2021

CDL-A DEDICATED TEAM TRUCK DRIVER JOBS
Description: Looking for Top Miles Pay Our New Dedicated Team Driving Opportunity Gets You There Run dedicated, steady freight on I-80 between NE and CO With opportunities to earn industry-leading pay and consistent (more...)
Company: Hill Brothers Transportation
Location: Bellevue
Posted on: 01/22/2021

CDL A Truck Drivers
Description: Job Description LIMITED TIME US Xpress is offering NEW dedicated opportunity
Company: US Xpress
Location: Bellevue
Posted on: 01/22/2021


CDL-A Owner Operator Truck Driver - LTL Linehaul
Description: CDL-A Owner Operator Truck Drivers: CHOOSE YOUR LOADS, ROUTES, AND HOME TIME When you partner with Roadrunner Freight, you choose your loads, routes, and home time because you re the boss. Roadrunner
Company: Roadrunner Freight
Location: Bellevue
Posted on: 01/22/2021

C. R. England - Company Drivers: Otr Truck Driver - Reliable Home Time - Average Up To $1, 176/Week
Description: Job DescriptionC.R. England is Now Hiring Company Drivers Experienced Drivers Avg. 1,176/Wk Entry Level Avg. 813/Wk As a National Driver with C.R England, you will enjoy: Drivers averaging 1,176 (more...)
Company: C. R. England - Company Drivers
Location: Bellevue
Posted on: 01/22/2021

CDL-A Dedicated Truck Driver
Description: Job Description LIMITED TIME US Xpress is offering NEW dedicated opportunity
Company: US Xpress
Location: Bellevue
Posted on: 01/22/2021

Class A CDL Flatbed Truck Drivers - $1500 Sign on Bonus
Description: br br br Class A CDL Flatbed Truck Drivers - 1500 Sign on Bonus br Call 855 560-4764 or Apply Online Below br br At National Strategic Transport NST , our drivers come first We know (more...)
Company: National Strategic Transport, LLC
Location: Bellevue
Posted on: 01/22/2021

CDL-a Dedicated Team Truck Driver Jobs
Description: Looking for Top Miles Pay Our New Dedicated Team Driving Opportunity Gets You There Run dedicated, steady freight on I-80 between NE and CO With opportunities to earn industry-leading pay and consistent (more...)
Company: Hill Brothers Transportation
Location: Bellevue
Posted on: 01/22/2021

Maintenance Technician
Description: Job Description: Have you ever enjoyed Arnold--, Brownberry-- or Oroweat-- bread A Thomas'-- English muffin or bagel Or perhaps snacked on a Sara Lee--, Entenmann's-- or Marinela-- cake or donut If (more...)
Company: Bimbo Bakeries USA
Location: Bellevue
Posted on: 01/22/2021

Class A Driver Jobs
Description: Job DescriptionLIMITED TIME U.S. Xpress is offering NEW dedicated opportunity
Company: U.S.Xpress
Location: Bellevue
Posted on: 01/22/2021

Log In or Create An Account

Get the latest Nebraska jobs by following @recnetNE on Twitter!

Omaha RSS job feeds