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Business Analyst

Company: Boston Mutual Life Insurance
Location: Omaha
Posted on: April 9, 2021

Job Description:

All Boston Mutual employees who interact with our policyholders, our producers, and our BML associates embrace the principles of our brand and service philosophy. We are all brand ambassadors. Both our words and our behaviors matter. We share a common service philosophy and pride ourselves in living the BML brand promises every day, one interaction at a time. We do our best to:

  • Demonstrate a desire to assist
  • Listen for understanding and respond empathetically
  • Explain things in a manner that is easy to understand
  • Be knowledgeable students of our business
  • Take full ownership to resolve questions and issues
  • Be professional, polite and courteous
  • Leave our customers and associates "better than where we found them" The Innovation Lab is a venue and mechanism to support the experimental approach to development of solutions and incremental improvements for complex business problems. An Innovation Lab brings together the people, process, and technology components of a new proposed solution. It iteratively tests the solution against real scenarios within a simulated work environment to evaluate the usefulness and effectiveness of that solution. The Innovation Lab engages the key business people required in early solution development and requirement solicitation which allows for feedback to be received as the solution is being developed. It is also a great way to obtain buy-in from all necessary parties, as it allows you to demonstrate the benefits of the solution in the early development stages while partnering closely with both the development team and the solution customer. The Business Analyst - Innovation Lab / Sr. Business Analyst - Innovation Lab is responsible for operationalizing and maintaining processes within the Innovation Lab. They will project manage team members while providing coordination and facilitation expertise. They will run point on project deliverables and escalate issues appropriately. They should have the ability to take and understand direction from executive leaders. Planning meetings, workshops, travel logistics as related to incoming Subject Matter Experts, and supporting the day-to-day needs of the VP and Director of the Innovation Lab. The position resides in the Innovation Lab team within the SPMO Department. The Business Analyst - Innovation Lab / Sr. Business Analyst - Innovation Lab will oversee continuously improving processes set forth by the VP and Director. The Business Analyst - Innovation Lab / Sr. Business Analyst - Innovation Lab is expected to: -- Drive deliverables that adhere to key performance indicators and service level agreements-- Support business unit configuration of Innovation Lab, SPMO, IT, and vendor solutions-- Facilitate business unit requirement elicitation. -- Collaborate with subject matter experts for Innovation Lab projects-- Follow Innovation Lab procedure guidelines. -- Create communication framework and work product that effectively educates and engages stakeholders-- Champion innovation throughout the organization, both process and technology.-- Lead customer research initiatives that assist in advancing Innovation Lab and organizational results-- Provide input on strategic planning framework-- Create training documentation for onboarding business customers to new processes and solutions.-- Lead training engagements to help with onboarding business customers to new processes and solutions.-- Be an initiator who anticipates needs before being asked-- Be an effective communicator who builds rapport with a variety of individuals and leave a lasting impression on team members, temporary employees and executives.-- Thrive in a fast-paced environment. -- Quickly adjust to changing needs - intuitively knowing and shifting to what is most important and following through to get the job done.-- Work constructively with teams and senior or executive management.-- Partner with functional leaders to integrate process improvement opportunities.-- Possess the ability to complete problem identification and problem solving.-- Possess strong analytical skills and the ability to understand and resolve complex problems. This job description is reflective of the Innovation Lab - Business Analyst essential functions, qualifications, and physical requirements. The Innovation Lab - Sr. Business Analyst level has variable essential functions, qualifications and physical requirements. Competency and skill set will determine level of placement within the posted job family.
    Education:-- Bachelor's degree in Business, Management Information Systems, Informatics or a related field
    Experience: Sr. Business Analyst - Innovation Lab: 5+ years of project management, business analysis, or closely related work experience required.
    Business Analyst - Innovation Lab: 2+ years of project management, business analysis, or closely related work experience required.
    • 2+ years of worksite and group insurance industry experience preferred.
    • Strong analytical skills and ability to understand and resolve complex problems
    • Demonstrated ability to exceed individual and project delivery objectives
    • Demonstrated effective problem-solving skills and decision-making ability.
    • Self-driven, highly organized, and very effective time management skills
      Knowledge Requirements:
      • Ability to generally comprehend technical specification documentation
      • Strong verbal, written, and active listening skills
      • Excellent working knowledge of Microsoft Office
      • Ability to work well under deadlines in a changing environment
      • Ability to communicate technical solutions in simple business-relevant terms
      • Ability to communicate business needs into technology-relevant requirements
      • Ability to facilitate productive working sessions
      • Logical thinker, detail-oriented, organized, and excellent analytical skills
      • Continuous and process improvement frameworks and approaches
      • Strong listening and effective interpersonal and communication skills (both written and oral) with a customer service focus in order to interact competently with peers, functional managers, and customers Certifications/Licensures (preferred):
        • Certified Scrum Master (CSM) - Scrum Alliance
        • Certified Product Owner (CSPO) - Scrum Alliance
        • Certified Scrum Professional (CSP) - Scrum Alliance
        • Project Management Professional (PMP) - Project Management Institute
        • Certified Associate Project Management Professional (CAPM) - Project Management Institute
        • Agile Certified Practitioner (ACP) - Project Management Institute
        • Professional in Business Analysis (PBA) - Project Management Institute
        • Certified Business Analysis Professional (CBAP) - International Institute of Business Analysis
        • Agile Analysis Certification (AAC) - International Institute of Business Analysis
        • Six Sigma
        • Lean
          Due to the COVID-19 pandemic, the majority of Boston Mutual's associates are currently working remotely in accordance with our safety protocols. The selected candidate will be expected to temporarily work remotely for an unspecified period of time as determined in Boston Mutual's sole discretion. When normal business operations resume, the selected candidate will be expected to physically return to work in the office located in Omaha, NE.
          Boston Mutual is an equal opportunity employer. Boston Mutual is an equal opportunity employer, and does not discriminate on the basis of race, color, age, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, disability, military service, veteran status, family status, pregnancy, or any other characteristic protected by federal or state laws. Boston Mutual is a drug-free workplace, and any offer extended will be contingent upon appropriate results of a drug test.

Keywords: Boston Mutual Life Insurance, Omaha , Business Analyst, Professions , Omaha, Nebraska

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