Data Services Analyst

Company: DMSi Software
Location: Omaha
Posted on: November 22, 2021

Job Description:

Data Analyst has a deep understanding of DMSi software products and customer business processes that are related to Agility and/or DMSi integrated products. The Data Analyst will use this knowledge to provide support to our customers related to these products and coordinate with our development staff regarding future product enhancements. This position will participate in customer and internal training, contribute to the DMSi Knowledge Base, and provide support for other teams/departments as needed. RESPONSIBILITIES AND DUTIES:

• Evaluate and manage customer requests using internal systems including the ability to quote, design a solution, and execute on the project plan, including billable engagements.
• Understand DMSi's products, relating to forms customization, data extraction, reporting, and CRM customizations
• Make recommendations to development staff regarding future enhancements.
• Have an advanced understanding of DMSi's internal support tools and procedures.
• Assist other DMSi personnel in researching, testing, or handling cases through escalation support, coaching, and training.
• Complete documentation related to job responsibilities and contribute to / improve our DMSi Knowledge Base.
• Lead / attend/assist with training for internal personnel, customers, and prospects.
• Assist with internal projects to support departmental and organizational objectives. KNOWLEDGE, SKILLS, AND ABILITIES:
• Expertise in report writing languages (e.g. Cyberquery, Crystal, SQL, or Oracle)
• Experience with reading / writing HTML, CSS and JavaScript
• Knowledge of data lineage and ETL
• Familiarity architecting and deploying Business Intelligence reporting (e.g. Qlik, PowerBI, Tableau)
• Intermediate to advanced knowledge of database management methodology/principles.
• Interest in leveraging data to solve unique and challenging business problems
• Ability to multi-task and prioritize effectively, work well under pressure, and adhere to time-sensitive deadlines
• Ability to ensure a high degree of data quality and accuracy
• Good verbal and written communication skills.
• Good analytical, logical, research, and problem-solving skills.
• Ability to positively interact with all levels of the company and build relationships with key customers and vendors.
• Ability to maintain a high degree of tact, professionalism, and confidentiality. WORK ENVIRONMENT & PHYSICAL DEMANDS: Normal office environment with the use of computers and telephone systems; no unusual physical demands. EDUCATION AND EXPERIENCE: College degree in Data Science, CIS, Accounting, MIS, Supply Chain Management, Business, related discipline or five years of equivalent work experience in related fields.

Keywords: DMSi Software, Omaha , Data Services Analyst, Professions , Omaha, Nebraska