Sr. Service Analyst
Company: Fiserv
Location: Omaha
Posted on: June 23, 2022
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Job Description:
What does a great Sr. Service Analyst do? The Client Service
Analyst will be part of a dedicated team supporting a premier
Issuing Solutions client and will be responsible for resolving
issues, inquiries, incidents, and tasks. The Service Analysts will
collaborate with other subject matter experts internally and with
the Client with the goal of ensuring resolution efficiently and
effectively. As a Sr. Service Analyst, you can look forward to: o
Provide service support to both internal and external clients and
be the primary liaison between the client and Fiserv. o Resolve
customer problems. o Have full product service issue
accountability, including incident reports, communication center
notification, Service Center work item tracking, adhering to client
service level agreements, monitoring liability issues and
escalation to management when appropriate. o Provide consultative
servicing to meet client and company objectives and foster positive
relationships with the clients. o Control liability exposure,
interpret and communicate industry standards, update internal
systems, communicate enhancements. Basic qualifications for
consideration: o High school diploma or equivalent required. o 5 or
more years advanced client support experience o 3 or more years of
Financial Processing or Financial Technology experience o Strong
verbal and written communication skills o Strong analytical,
organizational, problem solving and multitasking skills Preferred
qualifications for consideration: o Bachelor's Degree in Business
or Finance o Knowledge of Fiserv's products, platforms, systems,
and operational areas. We will ensure that individuals with
disabilities are provided reasonable accommodation to participate
in the job application or interview process, to perform essential
job functions, and to receive other benefits and privileges of
employment. Please contact us to request accommodation.
Learn more about Fiserv:
To support the total well-being of our associates, Fiserv takes a
broad approach to our benefits. We offer a comprehensive benefits
package that provides flexibility and affordability with a variety
of medical, dental, vision, life insurance and disability options.
We are #FISVProud of our benefits and well-being programs. Our
commitment to wellness, wellness education, preventive services and
fitness activities are designed to meet you where you are. Life
moves fast. And as it does, we know most people aren't thinking
about "financial services". But we are. We help people and
businesses move money and information every minute of every day.
Our solutions connect financial institutions, corporations,
merchants and consumers to one another, millions of times a day,
behind the scenes, reliably and securely. We're Fiserv, a global
leader in Fintech and payments enabling innovative financial
services experiences that are in step with the way people live and
work today. The company's approximately 44,000 associates proudly
serve clients in more than 100 countries, so their customers,
members and consumers can move money when and where they need it,
at the point of thought. Our Aspiration is to move money and
information in a way that moves the world. As a FORTUNE--- 500
company and one of FORTUNE Magazine World's Most Admired Companies
for the seventh consecutive year, we are committed to excellence
and purposeful innovation. Explore the possibilities of a career
with Fiserv and Find Your Forward with us. Fiserv is an Equal
Employment Opportunity Employer, and it is the Company's policy to
make all employment decisions without regard to race, color,
religion, creed, age, sex, national origin, veteran status,
disability (as long as the individual is able to perform the
essential functions of the job with or without reasonable
accommodation), and any other characteristic protected by Law.
In order to protect our Fiserv community, Fiserv requires all newly
hired employees in the United States to be fully vaccinated before
their start date. Proof of vaccination will be a condition to
hiring. Fiserv complies with all applicable laws regarding the
reasonable accommodation of individuals with disabilities and/or
sincerely held religious beliefs.
This role is not eligible to be performed in Colorado
Keywords: Fiserv, Omaha , Sr. Service Analyst, Professions , Omaha, Nebraska
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