Sr. Service Analyst

Company: Fiserv
Location: Omaha
Posted on: June 23, 2022

Job Description:

What does a great Sr. Service Analyst do? The Client Service Analyst will be part of a dedicated team supporting a premier Issuing Solutions client and will be responsible for resolving issues, inquiries, incidents, and tasks. The Service Analysts will collaborate with other subject matter experts internally and with the Client with the goal of ensuring resolution efficiently and effectively. As a Sr. Service Analyst, you can look forward to: o Provide service support to both internal and external clients and be the primary liaison between the client and Fiserv. o Resolve customer problems. o Have full product service issue accountability, including incident reports, communication center notification, Service Center work item tracking, adhering to client service level agreements, monitoring liability issues and escalation to management when appropriate. o Provide consultative servicing to meet client and company objectives and foster positive relationships with the clients. o Control liability exposure, interpret and communicate industry standards, update internal systems, communicate enhancements. Basic qualifications for consideration: o High school diploma or equivalent required. o 5 or more years advanced client support experience o 3 or more years of Financial Processing or Financial Technology experience o Strong verbal and written communication skills o Strong analytical, organizational, problem solving and multitasking skills Preferred qualifications for consideration: o Bachelor's Degree in Business or Finance o Knowledge of Fiserv's products, platforms, systems, and operational areas. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Learn more about Fiserv:

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options. We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are. Life moves fast. And as it does, we know most people aren't thinking about "financial services". But we are. We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely. We're Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company's approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE--- 500 company and one of FORTUNE Magazine World's Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation. Explore the possibilities of a career with Fiserv and Find Your Forward with us. Fiserv is an Equal Employment Opportunity Employer, and it is the Company's policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.
In order to protect our Fiserv community, Fiserv requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.
This role is not eligible to be performed in Colorado

Keywords: Fiserv, Omaha , Sr. Service Analyst, Professions , Omaha, Nebraska