Crew Dispatcher

Company: Union Pacific Railroad Company
Location: Omaha
Posted on: June 24, 2022

Job Description:

Join our team of Crew Dispatchers who dispatch Train, Engine and Yard crews to their job assignments! Crew Dispatchers assure prompt and professional handling of Train, Engine and Yard crew inquiries, requests and problem resolution. We are powered by our people, will you join our team?

Adhere to labor agreement and computer assisted calling procedures Work in a professional environment and handle multiple internal customer interactions via phone, email and internal instant messaging; De-escalate demanding customer service calls and ensure that issues are handled appropriately Coordinate work with corridor managers, train dispatchers and field managers under the supervision of a manager Manage job vacancies and assign bulletins including applications, assignments and yard markup, where applicable Generate reports and maintain records and files as needed Deal with competing interests for available crew resources and look for solutions to daily issues while working as a member of a team Assist in training employees in crew dispatch practices Take ownership of demanding situations and work to find the optimal solution for UPRR and the individuals involved Cooperate on requests for information from other departments on crew management services related questions Develop and maintain positive working relationships with coworkers, supervisors, contractors and/or customers and effectively handle controversy Ensure compliance with all railroad rules and regulations for safety, operations and Federal Railroad Administration (FRA) requirements Perform other duties as assigned

Proficient verbal and written communication skills to deliver information to coworker(s) and supervisor(s) Able to read, understand, interpret and evaluate technical and non-technical written material to make decisions, answer questions, and provide input to others Able to accurately record information on forms without clerical errors and prepare short concise documents Able to learn and recall new material and work methods after a short or long period of time Able to logically evaluate information to determine an appropriate course of action for resolving a problem. Strong multi-tasking skills are a necessity Candidates for this position must pass a pre-employment test in English before being allowed to interview. The number of candidates who pass the test and are granted an interview is based upon hiring needs. Click here to see a sample of the Clerical Test.

A Bachelor's degree Experience in Microsoft Excel at an intermediate level Exhibit the following: strong interpersonal skills to communicate clearly in person and by phone Able to logically evaluate information to determine an appropriate course of action for resolving a problem

Join our team of Crew Dispatchers who dispatch Train, Engine and Yard crews to their job assignments! Crew Dispatchers assure prompt and professional handling of Train, Engine and Yard crew inquiries, requests and problem resolution. We are powered by our people, will you join our team?

On a post-offer basis, Union Pacific and or its subsidiaries will conduct an investigation into newly hired or transferred employees regarding their past employment, state and federal criminal history, military history, driving history, education, professional license or certification verification if job-related, Social Security number, prior drug history, and other job-related information. Individuals must pass a background investigation for employment. Please click here to review Union Pacific's policy regarding background investigations.

Employment with Union Pacific is contingent upon the successful completion of a health examination for newly hired or transferred employees which may include a drug screen, a color vision exam, and a fitness-for-duty assessment to ensure that candidates can safely perform the essential functions of the job, with or without reasonable accommodation. In addition, the company conducts for-cause, post-accident, and random drug and alcohol testing of its employees.

Keywords: Union Pacific Railroad Company, Omaha , Crew Dispatcher, Professions , Omaha, Nebraska