Crew Dispatcher
Company: Union Pacific Railroad Company
Location: Omaha
Posted on: June 24, 2022
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Job Description:
Join our team of Crew Dispatchers who dispatch Train, Engine and
Yard crews to their job assignments! Crew Dispatchers assure prompt
and professional handling of Train, Engine and Yard crew inquiries,
requests and problem resolution. We are powered by our people, will
you join our team?
Adhere to labor agreement and computer assisted calling procedures
Work in a professional environment and handle multiple internal
customer interactions via phone, email and internal instant
messaging; De-escalate demanding customer service calls and ensure
that issues are handled appropriately Coordinate work with corridor
managers, train dispatchers and field managers under the
supervision of a manager Manage job vacancies and assign bulletins
including applications, assignments and yard markup, where
applicable Generate reports and maintain records and files as
needed Deal with competing interests for available crew resources
and look for solutions to daily issues while working as a member of
a team Assist in training employees in crew dispatch practices Take
ownership of demanding situations and work to find the optimal
solution for UPRR and the individuals involved Cooperate on
requests for information from other departments on crew management
services related questions Develop and maintain positive working
relationships with coworkers, supervisors, contractors and/or
customers and effectively handle controversy Ensure compliance with
all railroad rules and regulations for safety, operations and
Federal Railroad Administration (FRA) requirements Perform other
duties as assigned
Proficient verbal and written communication skills to deliver
information to coworker(s) and supervisor(s) Able to read,
understand, interpret and evaluate technical and non-technical
written material to make decisions, answer questions, and provide
input to others Able to accurately record information on forms
without clerical errors and prepare short concise documents Able to
learn and recall new material and work methods after a short or
long period of time Able to logically evaluate information to
determine an appropriate course of action for resolving a problem.
Strong multi-tasking skills are a necessity Candidates for this
position must pass a pre-employment test in English before being
allowed to interview. The number of candidates who pass the test
and are granted an interview is based upon hiring needs. Click here
to see a sample of the Clerical Test.
A Bachelor's degree Experience in Microsoft Excel at an
intermediate level Exhibit the following: strong interpersonal
skills to communicate clearly in person and by phone Able to
logically evaluate information to determine an appropriate course
of action for resolving a problem
Join our team of Crew Dispatchers who dispatch Train, Engine and
Yard crews to their job assignments! Crew Dispatchers assure prompt
and professional handling of Train, Engine and Yard crew inquiries,
requests and problem resolution. We are powered by our people, will
you join our team?
On a post-offer basis, Union Pacific and or its subsidiaries will
conduct an investigation into newly hired or transferred employees
regarding their past employment, state and federal criminal
history, military history, driving history, education, professional
license or certification verification if job-related, Social
Security number, prior drug history, and other job-related
information. Individuals must pass a background investigation for
employment. Please click here to review Union Pacific's policy
regarding background investigations.
Employment with Union Pacific is contingent upon the successful
completion of a health examination for newly hired or transferred
employees which may include a drug screen, a color vision exam, and
a fitness-for-duty assessment to ensure that candidates can safely
perform the essential functions of the job, with or without
reasonable accommodation. In addition, the company conducts
for-cause, post-accident, and random drug and alcohol testing of
its employees.
Keywords: Union Pacific Railroad Company, Omaha , Crew Dispatcher, Professions , Omaha, Nebraska
Click
here to apply!
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