Central Office Technician

Company: American Broadband
Location: Blair
Posted on: June 25, 2022

Job Description:

Position Purpose/SummaryAssist in programming of customer access-lines and DSL circuits. Provide support to inside and outside technicians. Assist in installations and maintenance of transmission systems and special circuits. Assist in the maintenance of telephone company central office equipment.Primary Duties & Responsibilities

• Primary source for outside plant and customer service personnel to assist in telephone service orders.
• Maintain records of cable pairs, telephone numbers, and switch numbers for Blair, Ft. Calhoun, Kennard & Arlington.
• Process service orders for installation, disconnection and feature changes.
• Assist in IP/PBX programming and trouble tickets.
• Monitor and assist in trouble tickets assigned to the Central Office
• Terminate wires on mainframe.
• Assist in special circuit installs, repair and administer records.
• Provide pertinent information to technicians and front office personnel.
• Perform Central Office Administrative duties.
• Assist technicians to clearing troubles and help with cable cut-overs.
• Work on IT projects as needed.
• Study various VoIP protocols.
• Keep current with industry technology.
• Learn IT functions and enhanced telecommunications technologies.
• Understanding and strictly adhering to the Company's Customer Proprietary Network Information (CPNI) policy while appropriately maintaining the confidentiality of customer records.
• Understanding how all departments contribute to the success of the organization and referring customers and employees to the appropriate department to best fulfill their needs.
• Building and maintaining a good rapport and cooperative relationship with customers and co-workers while taking ownership of responsibilities and being accountable for his/her own actions.
• Being an advocate for Company programs and special events while taking initiative to participate and volunteering readily when opportunities arise.
• Performing all other duties and responsibilities assigned.Knowledge, Abilities, & Skills for Success
• Effectively communicate in a positive and professional manner through written and verbal communications in all interfaces with customers/public, fellow employees, and vendors
• Ability to work as a team member and exert initiative to work independently to reach a goal
• Ability to use various hand tools
• Broad knowledge of telephony, IP and circuits
• Ability to read and understand tech manuals
• Ability to use Microsoft Office Suite
• Basic knowledge of DC power
• Knowledge of and the ability to comply with CPNI regulations and procedures
• Ability to embrace change in the workplace while encouraging others to seek innovative approaches and the ability to function effectively as a team player
• Proficient computer skills and the ability to adapt and learn as programs and processes change.Qualifications

• Associates Degree in Electronics or equivalent work experience
• 3-5 yrs experience in the telephone Industry
• Outside Plant Experience (preferred)
• Central Office Experience (preferred)
• IT Experience (preferred)Working Conditions
  • Must have valid driver's license
  • Work overtime as required
  • Work frequently in cramped work spaces
  • Travel as required for businessAmerican Broadband and all subsidiaries are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. PI179300692

Keywords: American Broadband, Omaha , Central Office Technician, Professions , Blair, Nebraska