Fraud Operations Analyst - Bend by FNBO (Remote)

Company: FNBO
Location: Omaha
Posted on: September 24, 2022

Job Description:

At FNBO, our employees are the heart of our story--and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.Our Modern, Flexible Workplace: At First National, we believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to work from anywhere at any time, allowing for more flexibility in where and how you work. We know that choice and flexibility are important to you. We also recognize that flexible and remote positions can become opportunities for military partners, caregivers, and individuals with disabilities to thrive at First National. We invite you to consider what a Modern, Flexible Workplace can mean for you!It is anticipated that an incumbent in this role will work remotely 100% of the time and will share a hoteling workspace if/when working onsite, as determined by business needs. The incumbent can work remotely from anywhere in the United States, unless otherwise specified in the job posting. Work location is subject to change based on business needs.About this Role: Gen6, LLC is building the future of embedded credit card products and cobrand partnerships. Think of us as a product-focused tech company, rather than a traditional card issuer or bank. Our start-up mentality is going to be key to our success and we want people like YOU, who share a passion to build, on this journey with us!

The Gen6 team is seeking a Fraud Operations Analyst to deliver operational excellence through process management and customer engagement while also helping to build a strong relationship between CaaS & FNBO. We're looking for someone who has fraud experience within a Credit Card Operations environment and understands how processes in a fraud operations area works. This role is ideal for someone with an ownership mindset and who is interested in upskilling and working toward a leadership role. This person will be part of a very small team and will support clients, assist in fraud rules and ongoing monitoring processes and create documentation that will help CaaS Fraud Operations effectively scale as we grow. They will be accountable to collaborating across business and with key partners (internal and external) in Customer Care, Collections, Credit Services, IT, Product, and Risk/Compliance. General Responsibilities:

• Provide world class support by supporting a fraud rules structure for credit cards within CaaS that balances protecting bank receivables while providing a quality customer experience during a phased launch with our initial partner and subsequent partners as Gen6 grows to scale. This could entail any combination of writing rules, partnering with existing FNBO fraud colleagues to establish rule sets, or overseeing third party vendors establishing rules on behalf of CaaS.
• Familiar with multiple fraud rules engines including network solutions at Visa and Mastercard.
• Assist in supporting a 24/7 fraud monitoring solution and serve as a resource that provides input for fraud decisions that impact the department as we grow to scale.
• Provide stakeholder input for tools to interact with cardholders regarding fraud related matters (text messaging, outbound phone calls, digital controls, etc).
• Serve as a resource to credit services to provide input in mitigating types of fraud that occur at the application stage of the credit lifecycle.
• Monitor reporting that includes modeling and evaluating fraud risk which could lead to recommended actions to proactively limit fraud loss exposure.
• Support the Sr. Fraud Analyst with input towards fraud loss forecasting and recommendations for annual budgeting specific to fraud operations within CaaS through partnering with appropriate internal stakeholders and external contacts to understand trends impacting the industry.
• Support the Sr. Fraud Analyst in partnering within CaaS Customer Operations and Risk Management to oversee vendor performance of card disputes/fraud claims ensuring all regulatory requirements are satisfied (ie Reg Z, etc).
• Proactively spotting patterns that could lead to process improvement opportunities to drive efficiencies and documenting and/or editing procedure documents as necessary to support all aspects of fraud operations within CaaS.
• Proactively mitigate regulatory risk and negative customer experiences by adhering to a rounded framework to support customer interactions and issues.
• Establish yourself as the subject matter expert (SME) and first contact for vendor and internal partner support for CaaS card fraud related matters.You should apply if:
  • You have a bachelor's degree plus 1-3 years of related fraud operations experience
  • You've worked in a card's environment in a fraud support or leadership role
  • You're hands-on and don't mind rolling your sleeves up to get into the weeds of working with beta users of a new product
  • You love solving complex customer problems and scaling solutions, so we don't make the same mistakes twice
  • You want to learn and grow at a fast-paced startup
  • You have an open mind, enjoy transparency and think outside the box
  • You take initiative and work well in a fast-paced, high-change environment
  • You are great at facilitating and have strong communication skills
  • You are confident communicating to a range of stakeholders and can easily build strong relationshipsEquity, Diversity, & Inclusion:FNBO is committed to belonging, inclusion, diversity and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresented populations. To accomplish this, we foster a culture of belonging and inclusion so that every employee is valued, and has opportunity and the ability to make an impact. FNBO strives to reflect the diversity of the communities we serve in the makeup of our workforce.See the full FNBO Equity, Diversity, & Inclusion Statement here All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Click here to download 'EEO is The Law' Self-Print Poster Click here to download 'EEO is The Law' Supplement for Federal Contractors Click here to download 'EEO is The Law' GINA Supplement

Keywords: FNBO, Omaha , Fraud Operations Analyst - Bend by FNBO (Remote), Professions , Omaha, Nebraska