Fraud Operations Analyst - Bend by FNBO (Remote)
Posted on: September 24, 2022
At FNBO, our employees are the heart of our story--and we're
committed to their success! Please see below the details of this
career opportunity and how it fits into our organization's
success.Our Modern, Flexible Workplace: At First National, we
believe in a Modern, Flexible Workplace, and we are continuously
exploring advancements in technology and office environments to
make it easier to work from anywhere at any time, allowing for more
flexibility in where and how you work. We know that choice and
flexibility are important to you. We also recognize that flexible
and remote positions can become opportunities for military
partners, caregivers, and individuals with disabilities to thrive
at First National. We invite you to consider what a Modern,
Flexible Workplace can mean for you!It is anticipated that an
incumbent in this role will work remotely 100% of the time and will
share a hoteling workspace if/when working onsite, as determined by
business needs. The incumbent can work remotely from anywhere in
the United States, unless otherwise specified in the job posting.
Work location is subject to change based on business needs.About
this Role: Gen6, LLC is building the future of embedded credit card
products and cobrand partnerships. Think of us as a product-focused
tech company, rather than a traditional card issuer or bank. Our
start-up mentality is going to be key to our success and we want
people like YOU, who share a passion to build, on this journey with
The Gen6 team is seeking a Fraud Operations Analyst to deliver
operational excellence through process management and customer
engagement while also helping to build a strong relationship
between CaaS & FNBO. We're looking for someone who has fraud
experience within a Credit Card Operations environment and
understands how processes in a fraud operations area works. This
role is ideal for someone with an ownership mindset and who is
interested in upskilling and working toward a leadership role. This
person will be part of a very small team and will support clients,
assist in fraud rules and ongoing monitoring processes and create
documentation that will help CaaS Fraud Operations effectively
scale as we grow. They will be accountable to collaborating across
business and with key partners (internal and external) in Customer
Care, Collections, Credit Services, IT, Product, and
Risk/Compliance. General Responsibilities:
- Provide world class support by supporting a fraud rules
structure for credit cards within CaaS that balances protecting
bank receivables while providing a quality customer experience
during a phased launch with our initial partner and subsequent
partners as Gen6 grows to scale. This could entail any combination
of writing rules, partnering with existing FNBO fraud colleagues to
establish rule sets, or overseeing third party vendors establishing
rules on behalf of CaaS.
- Familiar with multiple fraud rules engines including network
solutions at Visa and Mastercard.
- Assist in supporting a 24/7 fraud monitoring solution and serve
as a resource that provides input for fraud decisions that impact
the department as we grow to scale.
- Provide stakeholder input for tools to interact with
cardholders regarding fraud related matters (text messaging,
outbound phone calls, digital controls, etc).
- Serve as a resource to credit services to provide input in
mitigating types of fraud that occur at the application stage of
the credit lifecycle.
- Monitor reporting that includes modeling and evaluating fraud
risk which could lead to recommended actions to proactively limit
fraud loss exposure.
- Support the Sr. Fraud Analyst with input towards fraud loss
forecasting and recommendations for annual budgeting specific to
fraud operations within CaaS through partnering with appropriate
internal stakeholders and external contacts to understand trends
impacting the industry.
- Support the Sr. Fraud Analyst in partnering within CaaS
Customer Operations and Risk Management to oversee vendor
performance of card disputes/fraud claims ensuring all regulatory
requirements are satisfied (ie Reg Z, etc).
- Proactively spotting patterns that could lead to process
improvement opportunities to drive efficiencies and documenting
and/or editing procedure documents as necessary to support all
aspects of fraud operations within CaaS.
- Proactively mitigate regulatory risk and negative customer
experiences by adhering to a rounded framework to support customer
interactions and issues.
- Establish yourself as the subject matter expert (SME) and first
contact for vendor and internal partner support for CaaS card fraud
related matters.You should apply if:
- You have a bachelor's degree plus 1-3 years of related fraud
- You've worked in a card's environment in a fraud support or
- You're hands-on and don't mind rolling your sleeves up to get
into the weeds of working with beta users of a new product
- You love solving complex customer problems and scaling
solutions, so we don't make the same mistakes twice
- You want to learn and grow at a fast-paced startup
- You have an open mind, enjoy transparency and think outside the
- You take initiative and work well in a fast-paced, high-change
- You are great at facilitating and have strong communication
- You are confident communicating to a range of stakeholders and
can easily build strong relationshipsEquity, Diversity, &
Inclusion:FNBO is committed to belonging, inclusion, diversity and
equity. We are committed to intentionally and proactively creating
pathways to success for historically underrepresented populations.
To accomplish this, we foster a culture of belonging and inclusion
so that every employee is valued, and has opportunity and the
ability to make an impact. FNBO strives to reflect the diversity of
the communities we serve in the makeup of our workforce.See the
full FNBO Equity, Diversity, & Inclusion Statement here All
qualified applicants will receive consideration for employment
without regard to age, race, color, religion, sex, sexual
orientation, gender identity, national origin, protected veteran
status, or disability status. Click here to download 'EEO is The
Law' Self-Print Poster Click here to download 'EEO is The Law'
Supplement for Federal Contractors Click here to download 'EEO is
The Law' GINA Supplement
Keywords: FNBO, Omaha , Fraud Operations Analyst - Bend by FNBO (Remote), Professions , Omaha, Nebraska
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