Sales Operations Analyst 5

Company: PayPal
Location: Omaha
Posted on: January 24, 2023

Job Description:

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary:
This Analyst will fulfill the role of a Global Revenue Practice Lead in the RevOps organization. A global revenue practice is the collection of processes, technology, roles, data, and content necessary for successful execution of some stage of the revenue lifecycle that drives client acquisition, growth or retention. The practice lead is responsible for implementing and operating a quality- and fact-based framework for ensuring optimal performance of a key revenue practice globally across all stakeholders and functions.

This role will focus on Top of Funnel practices, processes, operating procedures, and technology standards as related to Lead Gen, Lead Distribution and Routing, Lead scoring / prioritization, etc. The person selected will serve as a liaison between Sales, Sales Tech, Marketing and Martech as it relates to top of the funnel requirements and use cases. Key deliverables will center around standardizing Marketing to Sales processes and practices to enable scaling for growth through projects such as Lead Management Push Strategy, Lead Prioritization and Scoring, Lead Taxonomy and Attribution.

This position does not have direct reports.

Job Description:

Job Duties

• Document lead flows for various Lead sources, identifying gaps and opportunities within current flow.
  
• Identify and document standards and differences by region and / or sales segment
  
• Define best practices and global standards (based on Forrester / Gartner research, Salesforce documented best practices and benchmarking other companies that have achieved scale)
  
• Define future state vision for practice execution and identify critical gaps between it and the current state. Develop an improvement plan to close gaps and achieve future state, including people, process, and technology changes.
  
• Establish the performance measurement framework for the practice including a set of leading and lagging KPIs and the reporting infrastructure needed for visibility. Set performance targets and monitor performance.
  
• Lead queue management, reporting, and trouble-shooting - manning queues to ensure timely response, appropriate volumes, no bottlenecks, no broken pathways, appropriate routing
  
• Drive adoption of global practice standards across all stakeholders and coordinate ongoing governance, communication, and re-education to maintain compliance
  
• Provide program management for the changes required to move or maintain practice performance within control limits, engaging stakeholders in Change Management, Technology, Revenue Operations, Sales, Marketing, etc. as needed
  
• Maintain the document repository for all content related to the practice, such as process maps, procedures, playbooks, and training.
  
• Present to various stakeholders on the project deliverables, milestones, blockers, resourcing, budget needs, etc.
  
• Contribute to annual planning cycle with data driven insights and recommendations
  
  
  Qualifications
  
  
  • Minimum of 3 years experience within sales management, sales/revenue operations, customer success management, or in management consulting roles for these functions. Industry knowledge in technology, payments, or fintech is preferred.
    
  • Requires deep understanding of standard business practices related to Lead Management processes and systems. (SFDC Lead object, Pardot and overall Salesforce tech familiarity) Proven experience in transforming these operations, making tool and process recommendations, and/or driving quantifiable improvements in performance is a plus.
    
  • Prior experience leading process design and reengineering required. Six Sigma certification, preferred.
    
  • Prior experience in leading the design of p erformance measurement frameworks. Ability to measure and analyze KPI performance.
    
  • Strong program management skills to implement cross functional change and coordinate cross functional teams
    
  • Ability to build relationships that enable collaboration with and influence of Revenue Operations senior management, sales/service senior management, and cross functional stakeholders equally.
    
  • Clear, analytical thinker with intellectual curiosity. Challenges the status quo.
    
  • Confident self-starter with a keen attention for detail and an ability to manage multiple tasks and projects simultaneously.
    
  • Able to manage ambiguity and shift priorities when needs change.
    
  • Flexibility to work with colleagues in Europe, the United States, Australia, and Asia and, on occasion, accommodate calls and deadlines aligned to these other time zones. Prior experience in global roles is a plus
    
    Additional Job Description:
    
    Subsidiary:
    PayPal
    
    Travel Percent:
    0
    
    Our Benefits:
    At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
    We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com
    
    Who We Are:
    Click Here to learn more about our culture and community.
    
    PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.
    
    PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com .
    
    As part of PayPal's commitment to employees' health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

Keywords: PayPal, Omaha , Sales Operations Analyst 5, Professions , Omaha, Nebraska