Senior Software Quality Assurance Analyst/Business Analyst

Company: National Indemnity Company
Location: Omaha
Posted on: March 20, 2023

Job Description:

Company:NICO National Indemnity Company
As a member of the Berkshire Hathaway group of insurance companies, we offer outstanding opportunities for professionals interested in working with a successful company. We offer unparalleled financial strength, stability and "large company" benefits, in addition to an exciting, friendly, "small company" atmosphere.Acts as a liaison between business/product analysts, software development teams, and individual business units to understand how the request will affect the business processes and applications. Directs and participates in automation design teams to design, create, test and implement various automation projects. Creates test procedures to be employed within Company developed software applications and/or mainframe technologies. Acts as a team lead for technical questions regarding product interactions, complex work orders, testing automation, functionality of new features within software applications.Required Knowledge:

• Bachelor's degree in business or related field or equivalent
• Prior experience as a Business Analyst is required, preferably in an Agile environment
• 3-5 years related work experience including business processes
• Insurance coverages and rating schemes and insurance products
• Personal computer and related spreadsheet and data manipulation software
• Knowledge of technology testing methods and proceduresPreferred Knowledge
  • Principles of finance, business, statistics, and insurance
  • Knowledge of property casualty rating and policy coverages and endorsements
  • Insurance industry and marketing techniques
  • Company, Agency, and department practices and proceduresSkills:
    • Excellent oral and written communication with all levels of the organization and with Agents and Vendors
    • Excellent customer service
    • DocumentationAbilities:
      • Analyze Company business information needs and procedures
      • Learn quickly
      • Work independently
      • Work well with others
      • Respond well to demands on time and resource
      • Organize time and resources and handle multiple high priorities
      • Delegate, plan, prioritize, and meet deadlines
      • Work with detail with accuracy
      • Research and evaluate alternatives, reach decisions, and make recommendationsSoftware Quality Assurance AnalystJob Objective:Designs and develops testing methods and procedures for software and/or mainframe applications. Participates in the creation of testing procedures to be employed within Company developed software applications and/or mainframe technologies. Communicates with product-specific technology administrators in creation of testing plans. Identifies Company personnel for product testing and directs the overall testing efforts. Communicates with department and unit managers to allocate appropriate testing resources for application testing needs. Trains testing personnel on methods and procedures necessary to test individual software and/or mainframe applications and oversees the training of end users on various products.?Required Knowledge:
        • Bachelor degree in business or related field or equivalent
        • Prior experience as a Business Analyst is required, preferably in an Agile environment
        • 2-3 years related work experience including business processes
        • Insurance coverages and rating schemes and insurance products
        • Personal computer and related spreadsheet and data manipulation software
        • Knowledge of technology testing methods and proceduresPreferred KnowledgePrinciples of finance, business, statistics, and insuranceKnowledge of property casualty rating and policy coverages and endorsementsInsurance industry and marketing techniquesCompany, Agency, and department practices and proceduresSkills: Excellent oral and written communication with all levels of the organization and with Agents and Vendors Excellent customer service DocumentationAbilities: Analyze Company business information needs and procedures Learn quickly Work independently Work well with others Respond well to demands on time and resource Maintain confidentiality Organize time and resources and handle multiple high priorities Delegate, plan, prioritize, and meet deadlines Work with detail with accuracy Research and evaluate alternatives, reach decisions, and make recommendationsEssential Duties and Responsibilities:
          • Designs and develops testing methods and procedures for software and/or mainframe applications. Participates in the creation of testing procedures to be employed within Company developed software applications and/or mainframe technologies. Communicates with product-specific technology administrators in creation of testing plans. Identifies Company personnel for product testing and coordinates the overall testing efforts. Communicates with department and unit managers to allocate appropriate testing resources for application testing needs. Trains testing personnel on methods and procedures necessary to test individual software and/or mainframe applications. Makes resource recommendations to management regarding software application and/or mainframe testing requirements.
          • Directs and/or participates in the testing of new computer applications, updates to existing applications and software enhancements. Works with software development staff to ensure that the technology products are straightforward and easy to use. Monitors and records errors found through the testing process, communicates with the software development staff and oversees the testing of the software products as necessary to fix the outstanding issues.
          • Provides specialized technical knowledge for the creation and implementation of various software and mainframe applications. Works with Company operations and software development teams to understand how automation can help the business process development. Participates in automation design teams to design, create, test and implement various automation projects.
          • Designs, builds and instructs others in the building of test case scenarios for usage in the testing process and regression testing mechanisms. Monitors the regression testing, identifies issues and participates on recommendations regarding whether to abort a software upgrade or "go live" event.
          • Directs others on training and/or trains individuals in other areas of the Company on testing processes when additional testing resource or specialized testing resource is required. Coordinates testing of software applications requiring testing resources across various Company units. Updates progress reports for management.
          • Trains Agents, Company personnel and other end users on usage of various Company and Vendor software applications. Conducts initial formal training explaining the details of each technology application as the software product is made available to them. May travel to agencies and remote Company offices to learn more about how the software applications are performing and troubleshoot various issues.
          • Serves on technology teams for external vendor technology products such as Imaging, Duck Creek, E-Signature, Cancellation Rules, VIN, etc. Participates on the vendor technology teams to create test plans, coordinate and/or test the software applications, and assist with the overall implementation of new products into the technology environment.
          • Works directly with Agents and Company personnel to provide technical support and to understand how our rating, issuance, billing, information service and other software products impact Agency and Company operations and how they can be designed or modified to work more effectively. This includes, but is not limited to, the installation and level one troubleshooting of Company software applications.
          • Oversees the creation of and writes tutorials and user manuals for Company software and/or mainframe applications. Monitors the updating of manuals and tutorials as required for changes to software products. A comprehensive benefits package is available for regular, full-time employees, including health, vision, dental, life and disability insurance as well as a 401(k) with company match. We also proudly offer 100% upfront tuition reimbursement to regular, full-time employees, to further your education. Our Omaha office boasts a complimentary state-of-the-art, on-site gym, a robust wellness program, low-cost downtown parking, and numerous volunteer and networking opportunities with other emerging professionals.

Keywords: National Indemnity Company, Omaha , Senior Software Quality Assurance Analyst/Business Analyst, Professions , Omaha, Nebraska