Information Security SOC Analyst - Remote

Company: TTEC
Location: Omaha
Posted on: March 20, 2023

Job Description:

Information Security SOC Analyst - Remote Bringing smiles is what we do at TTEC--- for you and the customer. As an Information Security SOC Analyst working remotely in the US, you'll be a part of creating and delivering amazing customer experiences while you also experienceTTEC, an award-winning employment experience and company culture. What You'll be Doing Using multiple tools and dashboards to monitor the TTEC environment for potential security events, you'll assess events to detect legitimate security concerns, and respond according to established plans. You'll manage and monitor security solutions to provide support and Security Incident Management. You'll perform a variety of security duties and will ensure they are fulfilled in a timely and professional manner. The Security Operations Center (SOC) will interact frequently with other members of the Information Security team, and other members of the IT technical teams at TTEC. Your knowledge of fundamental enterprise IT systems and communications will aid you in working daily with these teams, as you will work on multiple projects concededly. You will report to the Information Security Manager. You'll contribute to the success of the business by supporting and monitoring our security operations 24x7. During a Typical Day, You'll Work with system administration and networking teams to ensure a strong understanding of the risks to TTEC's environment. Ensure tickets are properly generated for the respective teams and includes all necessary information providing accurate scan data for the targeted team. Respond to events and work with multiple security tools and participate in Table-top Exercises to ensure proper documentation and response procedures are followed Assist teams with fraud detection, documentation, prevention, and investigative support (you'll work with teams in Fraud & Compliance, Human Capital and Operations) Assists audits (Payment Card Industry, SOX, SSAE16, internal and client audits) Provides reports to superiors regarding effectiveness of data security and makes recommendations for the adoption of new procedures and tools. What You Bring to the Role Requires an active government public trust clearance (updated within the past 3 years). If you do not currently hold an active public trust clearance, be prepared to complete the stringent requirements required by the Department of Homeland Security IT degree or similar training with 2 years of experience in Information Systems or IT security related functions Security Certifications, such as: CISSP, GIAC certifications, Security , CISCO, Red Hat, or Microsoft certifications, CIRT/CERT experience Knowledge of information security principles, concepts, practices, networks, operating systems and trouble ticketing systems Ability to provide technical advice, guidance, and recommendations to management and other technical specialists on critical information technology security issues Assess risk factors and advise on vulnerability of attack from a variety of sources and create/review procedures for protection of systems and applications Can Interpret data from multiple sources and collaboration on security activities with your analytic eye Assess and prioritize faults and respond or escalate accordingly What You Can Expect An annual incentive program Medical, dental, and vision Tax-advantaged health care accounts Financial and income protection benefits Paid time off (PTO) and wellness time off Tuition reimbursement and access to thousands of free online courses Visit www.mybenefits.ttec.com for more information. The anticipated range is $56,000 - $75,000. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. LI-Remote LI-TY1

Keywords: TTEC, Omaha , Information Security SOC Analyst - Remote, Professions , Omaha, Nebraska