Product Service & Support Specialist
Company: Lindsay Corporation
Location: Omaha
Posted on: March 20, 2023
Job Description:
Product Support & Service SpecialistOrganization SummaryLindsay
Corporation (NYSE: LNN) is a leading global manufacturer and
distributor of irrigation and infrastructure equipment and
technology. Established in 1955, the company has been at the
forefront of research and development of innovative solutions to
meet the food, fuel, fiber, and transportation needs of the worlds
rapidly growing population.As one of the worlds leading providers
or irrigation and water management, its Zimmatic systems are
operating in more than 90 countries. Lindsay Corporations
infrastructure division offers a wide range of products that aid in
roadway maintenance and transportation safety.Lindsay is committed
to growing a healthy culture worldwide in which diversity is
supported and employees are empowered. Lindsays values (leadership,
integrity, collaboration, accountability, and respect for others)
help drive us to accomplish our mission by working together because
we know we can go farther and faster as a team than we can as
individuals.Position DescriptionThis position will be responsible
for providing quality support and service in a variety of areas
including global help desk phone support, issue tracking and
escalation, fulfilling information requests, remote technical
support, systems, software and hardware trouble shooting for both
Zimmatic and FieldNET product lines, customer assurance, product
testing and validation.In addition, this position will trouble
shoot system performance challenges and work closely with our
Product Support and Training, Quality, Product Development and
Engineering teams to identify root causes to collaboratively drive
resolutions quickly and efficiently.Position DetailsThis is a
full-time position based at our Corporate Headquarters in Omaha,
Nebraska. This position is part of our centralized phone support
group. Currently, this is a hybrid role allowing team members to
work from home Mondays and Fridays as business requirements
allow.Duties & Responsibilities
- Always represent the companys best interest, maintain the
highest level of integrity and professionalism.
- Provide product support, system troubleshooting and training on
the phone, via email or in person to our dealer network and
internal teams.
- Keep accurate records, promote job safety, provide excellent
customer support, exhibit pride and quality workmanship.
- Build an in-depth knowledge of the entire FieldNET product
suite and how it interacts with our Lindsay Zimmatic products and
third-party equipment.
- Make independent decisions regarding identification of issues,
root cause and a plan of action to resolve issues presented.
- Independently design radio networks for users. Make
recommendations on equipment needed to build the network.
- Identify, document and proactively communicate solutions to
issues as presented. (Dealer letters, PSU letters, product
notifications, issues escalations, end customer communications,
etc.)
- Provide descriptions of issues/bugs, complete ticket
requirements and submit for resolution prioritization.
- Assists with installations, configuring systems, diagnosing
hardware and software faults and solving technical and application
problems over the phone or in person, if needed.
- Documents accurate case records of customer issues, status
progress and problem resolutions utilizing our department case
management system.
- Processes FieldNET subscriptions and acts as lead or back-up
lead for billing processes.
- Generate ad-hoc reporting and tracking for department.
- Write new procedures and updates existing as needed.
- Understand product fully to offer insights into new product
development, product validation for performance, and proper
instructions for dealer technicians.
- Attend training classes and seminars as
requested.Qualifications
- Ability to aspire to and demonstrate Lindsays Vision, Values
and Behaviors daily.
- 4-year degree in Mechanized systems Management, Agriculture,
Mechanical or Electrical Engineering or Professional Electrician
Certification (Masters or Journeyman) or combination of relevant
experience and education will be considered.
- Knowledge of electrical systems
- Bilingual with proficiency to read, write and speak English and
any of the following languages Spanish, Portuguese, German, French
or Arabic, highly preferred.
- Self-motivated, possess strong leadership skills, and
professional in appearance and actions.
- Detail oriented, possess critical thinking skills and is driven
by quality results.
- Well organized with strong communication skills (written and
verbal) and ability to multi-task.
- Robust problem-solving skills, with ability to learn from
doing, hold personal accountability, and maintain a positive and
professional attitude.
- Strong customer service background.
- Ability to work independently and as part of a team-oriented
environment where you will successfully manage multiple dealer
cases simultaneously.
- Must take ownership of work and own the responsibilities of
making sure things are done accurately and customer expectations
are met.
- Ability to work under pressure and adapt to changing priorities
with minimal supervision.
- High level understanding of Microsoft Office and web-based
applications.
- Ability to work overtime and possibly weekends should workload
warrant.
Keywords: Lindsay Corporation, Omaha , Product Service & Support Specialist, Professions , Omaha, Nebraska
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