Software Production Support Analyst

Company: Fiserv
Location: Omaha
Posted on: May 28, 2023

Job Description:

What does a great Software Production Support Analyst do?
This role will develop and support key solutions within the Fiserv Output Solutions business unit. This role is part of the middleware development team within the Fiserv Output Services/Production Technology group where you will work closely with operations, project management, and Implementations teams. Candidate will be involved in the conception of new features through development and client onboarding. This position will be responsible for defining, developing, testing, analyzing, and maintaining Ricoh Process Director (RPD) applications in support of the achievement of business requirements. These responsibilities may include configuring workflows, determining conditional logic (including writing Java and/or Perl), testing and analyzing RPD workflow creation. This person will also be responsible for researching, designing, documenting, and modifying print jobs submitted to RPD throughout the production life cycle, and providing guidance to other team members.
In this role you can look forward to:

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  Consulting with project teams and functional units to interpret business requirements into actionable items in support of important projects or services.
  
  
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  Supporting existing business systems application integration
  
  
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  Responsibilities for supporting and administering Ricoh Process Director (RPD) software configuring setup files and processing workflows in RPD, maintaining input devices for data receipt, maintaining printer objects, and testing coordination with internal project teams.
  
  
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  Tuning Optimization of print workflows for operational efficiencies providing additional cost saves to the business.
  
  
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  Work with internal support teams to foster a team spirit of collaboration.'
  
  
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  Requirements documentation for cross platform enhancements
  
  
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  Vendor collaboration to test vendor patches and architect solutions addressing business needs.
  
  
  What you will need to have:
  
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    Command line knowledge and experience working with AIX/Linux Operating Systems
    
    
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    In addition, you may assist with documenting technical manuals, playbook and coordinating inter-departmental activities.
    
    
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    The Software Support Analyst needs an understanding of JAVA (ability to read code, not develop), Unix, source control, application management, deployment utilities and Systems
    
    
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    Management of vendor applications, including applying vendor software patches and software upgrades.
    
    
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    Change Management using ServiceNow.
    
    
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    High School diploma required.
    
    
    Would be nice to have:
    
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      Hands on experience with Ricoh Process Director
      
      
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      Experience/Knowledge of High-Speed Transactional Production Printing
      
      
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      Knowledge of postal requirements as it applies to managing mail solution software updates.
      
      
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      Understanding of print queues and management
      
      
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      Technical/bachelor's degree preferred.
      
      
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      Deep understanding of the software development process
      
      

Keywords: Fiserv, Omaha , Software Production Support Analyst, Professions , Omaha, Nebraska