Desktop Support Associate Technician
Company: TTEC
Location: Omaha
Posted on: September 16, 2023
Job Description:
Bringing smiles is what we do at TTEC--- for you and the
customer. As a Desktop Support Associate Technician working onsite
in Daytona Beach, FL/U.S., you'll be a part of creating and
delivering amazing customer experiences while you also
#experienceTTEC, an award-winning employment experience and company
culture.What You'll be DoingDo you have a passion to translate
technical issues? Want to learn and grow your own knowledge in
various IT fields? In this role, you'll be the hero for all
forefront associates as you will help navigate and deliver basic IT
support daily. In doing so, you'll be exposed to many different IT
scenarios, perfect for growing your own tech expertise and becoming
well rounded with information. Your great listening skills and
ability to read between the lines will allow you to find the route
of the associates' problem and translate it to an IT
solution.You'll report to the Supervisor, Desktop Support. You'll
contribute to success of the business by leading and resolving the
associates' technical issues and bringing amazing support.During a
Typical Day, You'll
- Proactively recognize, translate, and resolve technical issues
affecting agents on site through reading between the lines and
connecting the dots with your basic IT and desktop navigation
knowledge
- Provide user level technical support by installing,
configuring, maintaining and troubleshooting PC hardware and
software issues
- Bridge an end-to-end resolution during the help ticket life
cycle while performing administrative functions as required
- Work to resolve issues over zoom by walking the associate
through troubleshooting processes
- Monitor and prioritize ticketed requests based on status,
updates, and escalationsWhat You Bring to the Role
- IT related bachelor's degree or equivalent experience in
IT
- 6 months BPO industry experience
- Basic IT knowledge and desktop support - basic hardware and
software navigation and troubleshooting
- Passion to Seek First to Understand and translate - read
between the lines to find a possible solution, teach and walk
through how to reach that solution
- Execute walk throughs and solutions to the IT problem over zoom
meetings
- Passionate and motivated to help others with your customer
focused mindset and positive attitudeWhat You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community minded organization where
giving back is encouraged
- A global team of curious lifelong learners guided by our
company values
- Ask us about our paid time off (PTO) and wellness and
healthcare benefits
- And yes... a great compensation package and performance bonus
opportunities, benefits you'd expect and maybe a few that would
pleasantly surprise you (like tuition reimbursement)Visit
www.mybenefits.ttec.com for more information.The anticipated range
is $20 - $21.50/hr. Actual compensation offers to a candidate may
vary based upon geographic location, work experience, education
and/or skill levels.About TTECOur business is about making
customers happy. That's all we do. Since 1982, we've helped
companies build engaged, pleased, profitable customer experiences
powered by our combination of humanity and technology. On behalf of
many of the world's leading iconic and hypergrowth brands, we talk,
message, text, and video chat with millions of customers every day.
These exceptional customer experiences start with you.TTEC is proud
to be an equal opportunity employer where all qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran. TTEC embraces
and is committed to building a diverse and inclusive workforce that
respects and empowers the cultures and perspectives within our
global teams. We aim to reflect the communities we serve, by not
only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued,
belonging, and comfortable being their authentic selves at work. As
a global company, we know diversity is our strength because it
enables us to view things from different vantage points and for you
to bring value to the table in your own unique way.#LI-Onsite
Keywords: TTEC, Omaha , Desktop Support Associate Technician, Professions , Omaha, Nebraska
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