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Senior BI Architect

Company: Fiserv
Location: Omaha
Posted on: September 18, 2023

Job Description:

Calling all innovators - find your future at Fiserv.We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.Job TitleSenior BI Architect

What a great Senior BI Architect does at Fiserv?The Senior BI Architect will be part of Contact Service Technology team that is responsible for developing and implementing sophisticated Datamart/DWH BI solutions in a dynamic results-oriented environment. The environment is .Net Core, Rest APIs, Azure Services, SQL Server, MongoDB, SSRS, ADF, SSIS, Cognos, Power BI, Python etc.
What you will do:

  • Directly collaborate with Architects, Developers and Test Engineers on multiple Contact Center IVR & Chat data sources using Microsoft related technologies.
  • Collaborate with Customer Care organization as well as the Business units on an enterprise-wide basis to execute on the ongoing strategy to assess design and development of Client Portal and BI/Data warehouse. Undertake proof of concepts and explore new features of toolsets.
  • Create world class UI, ETL and data quality dashboards to support the CCO organization.
  • Undertake conversion projects to recreate BI reports/dashboards from one BI reporting tool to another aligned to BI tool strategy for Contact Service Technology.
  • Hands on development and resolution of all technical issues within an on premise and hosted client environment.
  • You will work with senior management to define and implement technical processes and procedures within department focusing on client happiness and efficiency.
    Each project contains integrations with various back-end data sources from in-house applications and from third-party tools such as Genesys Infomart, Nice WFM, Nice NPM, Verint Call Recording, Smartguide, Workday etc.
    What you must have?
    • Bachelor's degree in CIS, MIS, or EE
    • 8+ yrs. of related IT experience.
    • Software development experience and understanding in multi-tiered applications.
    • Experience in client-side web development using JavaScript and JS frameworks
    • Experience in .Net Core, Rest APIs, Azure Services, SQL Server, MongoDB, SSRS, SSIS, ADF, Cognos, Python and Power BI
    • Experience in Microsoft BI Technology and SQL Server, IIS, web development
    • Proficiency with software development tools like the following: Microsoft Visual Studio, GIT, and Database Tools.
      What would be great to have:
      • Experience in data models with call center tools such as Genesys Voice Platform, Avaya, Altigen, Nice WFM, Nice NPM, Verint Call Recording, and Smartguide KMS.
      • Experience with Azure Services and Containerization.
      • -Experience with using a formalized software development lifecycle methodology
      • - Experience in defining and documenting system changes and obtaining approval from the business units and senior IT staff
      • - Experience in Microsoft Office Suite and Microsoft VisioOther
        This role is not eligible to be performed in Colorado, California, New York or Washington.Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.Thank you for considering employment with Fiserv. - Please:
        • Apply using your legal name
        • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).What you should know about us:Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE--- 500 company, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to excellence and purposeful innovation.Our commitment to Diversity and Inclusion:Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. -We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Warning about fake job posts:Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.Any communications from a Fiserv representative will come from a legitimate business email address. -We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won't ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won't send you a check to cash on Fiserv's behalf.If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI's Internet Crime Complaint Center.

Keywords: Fiserv, Omaha , Senior BI Architect, Professions , Omaha, Nebraska

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