Counter Sales Representative
Company: Gustave A. Larson
Location: Omaha
Posted on: November 20, 2023
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Job Description:
Are you looking for a team atmosphere in a growing, career minded
HVAC company? Come see what we have to offer - HVAC industry
knowledge is a HUGE plus!*Monday - Friday schedule, holidays and
weekends off!*Counter Salesperson position, learning the business
by delivering excellent customer service in person, phones, and
online orderingCompetitive benefits plans, as well as room to grow
your career opportunities once you've learned our store, warehouse
and sales.Don't have HVAC knowledge and wondering what this might
be like? A contractor sales desk position at Home Depot or Lowes,
or a counter sales position at an auto parts store would have
similar responsibilities.We are looking for that HVAC knowledge in
order to make an immediate impact with our customers. Overall great
customer service skills and sales experience are also
important.Primary ResponsibilitiesProvide excellent customer
service by connecting with our customers through in person
interactions, phone calls, online orders.Establish and maintain
positive rapport with customers by providing prompt and courteous
service. Assist customers with loading of merchandise, and other
needs. Effectively work together with fellow CSRs to ensure
continuity of customer service.Remain current and knowledgeable
about products and the Company catalog. Advise customers using
technical knowledge and manufacturers' catalogs. Determine proper
price classifications, prepare sales invoices utilizing Company
computer database.Responsible for conducting counter sales
transactions, credit and cash transactions, obtain relevant
signatures for billing purposes. Accept returned goods for credit
and complete warranty paperwork as directed by Warranty
Department.Sell equipment, tools, parts, accessories, materials,
and supplies to such as dealers, contractors, service firms and
industrial accounts.Recommend and promote related 'add-on' items to
customers. Advise customers on substitution or modification of
related items and product application information.Provide accurate
price points from Company computer database. Receive and fill
telephone and facsimile orders effectively. Consistent and timely
follow-up with customers and sales consultants with accurate quotes
and product information.Collaborate with outside sales consultants
to provide timely feedback and notification of above average price
quotes.Maintain, organize, and stock shelves. Maintain inventory
control. Assist in organization of equipment and product displays.
Ensure store area is kept sanitary and orderly.Attend branch
meetings, technical training session and general Company meetings
as requested.Participate in the CSR incentive plan.Gustave A.
Larson Company is the Midwest, Plains, and Mountain States leading
wholesale distributor of Heating, Ventilation, Air Conditioning,
and Refrigeration (HVACR) equipment, parts, and supplies. Our
business philosophy is to focus on serving the needs of our
customers, with a value-added, professional and enthusiastic
attitude. The primary goal of the position is to ensure excellent
customer service, appropriate coverage, and a high level of
customer satisfaction in each area of business.Qualification
RequirementsCommitment to excellent customer service.Enthusiastic,
energetic, creative, customer-focused professional. Thrives in a
fast-paced environment and provides accuracy and timeliness.Able to
prioritize responsibilities, demonstrated time-management and
organizational skills.Strong verbal and written communication
skills, basic math skills, and perform and learn the requirements
of the position within assigned training period.Effective Team
Player, ability to lead, demonstrates confidentiality, and takes
initiative.Individual must be flexible with changes in work
schedule, willing to work overtime and be on-call occasionally on
weekends.Responsible for comprising scheduling rotation amongst
qualified individuals within the branch for evening and weekend
response coverage to customer emergency
needs.Education/ExperienceHigh school diploma or equivalent
required.Counter Sales Representative or customer service
experience.Minimum 2 years of HVACR field experience, and/or
degree/certification in HVACR preferred.Combination of education
and related experience will be considered.Good command of Microsoft
Office applications.Other Skills/AbilitiesThe requirements listed
are representative of the knowledge, skills and/or abilities
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
Individual must be able to meet mobility requirements which include
walking, standing, reaching, leaning forward, bending, climbing,
and able to occasionally lift up to 50 pounds. Must be skilled in
verbal and written communication and have sufficient education to
read, write, speak and understand English. Must have basic math
skills and able to perform or learn the requirements of the job
within the assigned learning period. Required to accept and follow
all safety rules and policies, including the use of all mandated
safety protective equipment. Individual must agree to take
pre-employment drug test and background check and comply with all
Company policies and procedures.
Keywords: Gustave A. Larson, Omaha , Counter Sales Representative, Professions , Omaha, Nebraska
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