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Retail Systems Analyst

Company: Sapp Bros., Inc.
Location: Omaha
Posted on: July 14, 2019

Job Description:

Are you looking for an opportunity to build a great career with a company where you and your efforts will truly be valued? Join our Sapp Bros. team! At Sapp Bros., Inc., we take pride in our hard-working employees by offering competitive pay and a comprehensive benefits plan to meet your needs. We are currently looking for a strong contributor to join our IT team as a Retail Systems Analyst.


The primary responsibility of this position is to provide both offsite and onsite technical support for all Sapp Bros locations. This includes primarily our Travel Center sites, but can also include our offices, restaurants, wholesale, and petroleum locations. Support of these locations includes, but is not limited to: PCs, servers, telephones, printers, POS hardware and software, inventory scanners, forecourt controllers, etc.

Specific duties include, but are not limited to:

* Provide tier 2 and 3 support for escalated helpdesk tickets related to the POS environment
* Troubleshoot POS hardware issues (printer, scanner, cash drawer, pin pad, etc.)
* Troubleshoot POS software issues (freezing, latency, error messages, etc.)
* Manage ongoing POS software updates (patches, hot fixes, etc.)
* Support for store handheld inventory scanners (hardware and software)
* Maintain and support Allied NeXGen forecourt controllers
* Facilitate POS hardware and software installation(s)
* Install low voltage cabling and adapters for forecourt to POS communication
* Install CAT5 or CAT6 cabling (run, punch down, attach ends, etc.)
* Configure server hardware and software for deployment

Sapp Bros., Inc. has a unique culture that sets us apart from all other companies. We are professional, innovative and progressive; all while staying true to our values. We are a successful company that has been excelling in multiple industries for the last 48 years. By joining Sapp Bros., Inc. you will be joining a team that will treat you with respect and dignity, as well help you success in all of your career goals.

Our Safety Mission Statement is to sustain zero accidents by providing a safe environment, worked in by safety minded employees.
Required Qualifications:

* Minimum of 2 years in an IT Analyst, Tech Support, or similar role
* Minimum 1 year of POS troubleshooting (knowledge of NCR StorePoint a plus)
* Experience with configuration and troubleshooting VMWare systems
* Knowledge of voice/data communication concepts
* Excellent oral and written communication skills
* Ability to handle multiple projects and tasks, understanding key priorities and adhering to deliverable dates
* Demonstrated ability to problem-solve and apply critical thinking skills, including the ability to think analytically and creatively, under pressure, to solve problems
* Must be willing to provide 24-hour on call support (rotation schedule)
* Ability to meet physical demands of the position including lifting and handling of up to 75 pounds of materials, bending and stretching as required for placement and retrieval of materials or equipment on shelving.

Preferred Qualifications:
Bachelor's degree in Computer Science or Management of Information Systems, and/or equivalent experience
2+ years of experience with troubleshooting Retalix/NCR POS systems and Allied NeXGen forecourt controllers

With Sapp Bros, you will be part of an established company with a long tradition of commitment to quality, ethics, and superior customer service. You'll have the opportunity to use your leadership, creativity, communication and people skills in a fun, rewarding environment. Plus, we offer opportunities for advancement as well as competitive compensation.

Benefits Include:
* Health, Vision & Dental Insurance
* Life & Accident Insurance
* Prescription Plan
* 401k
* Paid Holidays & Vacation
* Education Assistance Program
* Gym Membership Reimbursement
* Discounts on Gasoline & Diesel
* Store & Restaurant Discounts
* Career Advancement - We promote from within!

Keywords: Sapp Bros., Inc., Omaha , Retail Systems Analyst, Professions , Omaha, Nebraska

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