Full-Time Data Verification
Customer Service Representative
Company: Globe Life Insurance
Location: Omaha
Posted on: April 9, 2021
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Job Description:
We are following the social distancing guidelines for COVID-19!
All interviews and training have transitioned to a virtual
platform.Globe Life is now hiring Full-Time Data Verification
Customer Service Representatives (CSRs) to join our
team!Compensation for this position is hourly during training
($12/hr) and then goes to a pay for performance system where your
motivation and efforts determine your pay. There is great earning
potential!First year in production, on target average earnings is
$14 - $16/hr.As an employee at Globe Life, on a day-to-day basis
you will enjoy a company culture that embraces individuality,
celebrates our successes, offers an attractive employee benefits
package, fosters personal development, and seeks to promote
internal talent.In the Data Verification CSR role, you will be a
part of our Quality Assurance Department, and will be responsible
for verifying life and health insurance applications directly with
potential customers. You will be a vital part of our company's New
Business and Underwriting process. You must be comfortable making
outbound calls, working with channel partners, generating interest,
qualifying prospects in order to meet department goals/Key
Performance Indicators/metrics.As a Data Verification CSR, you will
interact with potential, current, and future customers and
thoroughly document the interaction using appropriate resources
while maintaining proper adherence to the procedures and policies
of this department. The information you verify and gather directly
relates to determining whether the company will decline or issue a
policy.
Education requirements- A high school diploma or
equivalentExperience requirements- At least 1 year of experience in
a customer service roleQualifications- Must have Microsoft Office
user knowledge and typing skills.- Ability to type a minimum of 30
WPM- Medical Terminology familiarity preferred- Proficient use of
the computer with an emphasis in basic Microsoft Excel.- Must be
able to work Saturday morningsResponsibilitiesOn a day to day basis
you will:- Be comfortable with conducting outbound calls and take
appropriate action with each call.- Have the ability to handle
inbound and outbound telephone calls with potential customers.-
Accurately document the information.- Capable of quickly gathering
information from the customer and accurately recording it.SkillsYou
must be able to:- Ask probing questions, understand concerns, and
overcome objections.- Have an aptitude for Medical Terminology and
Insurance Terminology.- Learn new computer systems.- Understand
customer service principles and practices.- Possess a professional
and friendly attitude and be able to quickly develop a rapport with
customers.- Be self-motivated, with high energy and an engaging
level of enthusiasm.- Demonstrate excellent computer navigation
skills.- Be self-driven, dependable, able to pay close attention to
detail, and extremely organized.- Deal calmly and professionally
with customer issues.- Demonstrate negotiation skills to help
navigate through escalated calls.- Be a positive team player with a
good sense of humor.- Demonstrate strong listening and
communication skills.Work hours- You'll accrue personal and
vacation time whether working full- or part-time and be paid for
training. As a full-time employee you are also eligible to enroll
in health, dental, vision, life, 401(k) and pension plan.About
Us:At Globe Life, we really do value our employees and it shows! We
make sure you have your own dedicated personal work space and we
don't make overtime mandatory-that is truly optional scheduling.
Employees at Globe Life are dedicated to their work and we are
dedicated to our employees and want to give you peace of mind for
your future retirement.We are an Equal Opportunity Employer.By
submitting this form you agree to receive email and text message
communications from Globe Life and its recruiting agents regarding
recruitment events and the advancement of your application for
employment with Globe Life.
Keywords: Globe Life Insurance, Omaha , Full-Time Data Verification
Customer Service Representative, Sales , Omaha, Nebraska
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here to apply!
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