Service Support Representative - Remote

Company: CareerLink
Location: Omaha
Posted on: November 23, 2021

Job Description:

Contributes to the retention of group premium income through servicing client needs. Performs a variety of complex and sensitive policyowner service functions, while ensuring efficient, effective, and high-quality customer service for the policyholders, brokers, and group office personnel.
As a Service Support Representative, we offer:

Career advancement opportunities
Daytime shift availability between 7 am-5 pm (Central Standard Time Zone)
Work remotely

WHAT YOU'LL DO:

Determines the intent of Policyholders & Brokers, and Group Office inquiries regarding implementation, enrollment, and billing and accurately respond by investigating, analyzing and resolving all questions and concerns to meet customer expectations.
Reviews and analyzes all data submitted and, when necessary, initiates calls to Policyholders and Brokers to obtain missing information or clarify questions to ensure proper handling on the front end.
Trains and or provides explanations to Policyholders and Brokers on billings, enrollments procedures and other business processing when needed to ensure efficient and effective service.
Provides excellent service recovery, to include turning complaint/error situations into an advantage and using every contact as an opportunity to provide a positive customer experience.

ABOUT YOU:

You help promote a culture of diversity and inclusion within the department and the larger organization. You value different ideas and opinions. You listen courageously and remain curious in all that you do.
You are able to work remotely and have access to high-speed internet.
Excellent human relations skills
Good oral and written communication skills
Knowledge of group insurance products
Demonstrated ability to provide quality and thorough customer service
Demonstrated organizational and analytical skills

WHAT WE CAN OFFER YOU:

A diverse workplace where associates feel a sense of belonging.
An organization that feels like a small, close-knit community and has the strength of a Fortune 500 company.
Tuition reimbursement, training and career development.
Comprehensive benefits plan that includes medical, dental, vision, disability and life insurance.
Flexible spending accounts for healthcare and childcare needs.
401(k) plan with a 2% company contribution and 6% company match.
Competitive pay with an opportunity for incentives for all associates.
Flexible work schedules with a healthy amount of paid time off.
For more information regarding available benefits, please visit our Career Site.
Minimum: $18.00 MidPoint: $21.97 Maximum: $26.88
Pay commensurate with experience.

MUTUAL OF OMAHA:
Mutual of Omaha serves more than 4.8 million individual product customers and 39,000 employer groups. Our legacy of stability creates an environment where every associate is encouraged to experiment, innovate and grow in their own unique career path.
From day one, youll have the tools to be your best self at work. Here youll do meaningful work and your talents will have a positive impact on peoples lives as we help our customers protect what they care about and achieve their financial goals.
Each associate is a unique contributor to creating a diverse, dynamic, thriving and inclusive workplace. We want you to become engaged ... feel a sense of belonging ... and contribute to the companys exceptional future.

Keywords: CareerLink, Omaha , Service Support Representative - Remote, Sales , Omaha, Nebraska