Customer Service Representative
Company: American Broadband
Location: Blair
Posted on: January 28, 2023
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Job Description:
American BroadbandPosition Purpose/SummaryThe Customer Service
Representative is committed to providing the highest quality of
service to the communities, customers, and employees we serve by
fulfilling our customers' needs by offering the latest in
technological advances allowing them to keep pace with the growing
demands of a global economy.Primary Duties &
ResponsibilitiesMaximize customer revenue opportunities through
explanation of products and services available to meet customer
needs.Sell products and services. Ensure individual, team and
company goals and objectives are metProvide information to
customers relating to the application for, installation of, and
policies and procedures relating to local and long-distance
telephone, cable television and internet services.Administrative
duties relating to local and long-distance telephone, cable
television, and internet services. Verify customer-provided
information prior to the processing of service orders. Enter
service orders into the database, process service orders for
installation, disconnection, and feature changes by computer.Assist
customers by answering billing questions, determining deposits, and
approving credit memos by adhering to American Broadband policies
and procedures and Tariff requirements; log credit deposit
information, and determine payment options for customers that have
overdue accounts.Facilitate trouble reports for customers and
forward information to the appropriate department or
individualMaintain customer plant records. Assist technicians in
clearing troubles.Assist with bad debt collection, as needed.
Provide pertinent information to technicians and main office
personnel, as required.Assist with or coordinate special projects,
as assigned. Performing all other duties and responsibilities as
assigned.Knowledge, Abilities, & Skills for SuccessEffectively
communicate in a positive and professional manner through written
and verbal communications in all interfaces with customers/public,
fellow employees, and vendors.Ability to use appropriate computer
programs (including, but not limited to, Microsoft Office Suite)
which includes having proficient computer skills and the ability to
adapt and learn as programs and processes change.Ability to work as
a team member and exert initiative to work independently to reach a
goal.Ability to embrace change in the workplace while encouraging
others to seek innovative approaches. Ability to function
effectively as a team player. Knowledge of and the ability to
comply with Company's Customer Proprietary Network Information
(CPNI) regulations and procedures. Ability to work a flexible work
schedule, as needed, to best serve our customers.QualificationsAt a
minimum, the Customer Service Representative must have a high
school diploma or equivalent plus 1+ years customer service/sales
experience. Basic telephony and cable television experience, inside
and out, preferred.Physical Demands Select one the following for
the each of the items listed below:N (Not Applicable) - Activity is
not applicable to this occupation.O (Occasionally) - Occupation
requires this activity up to 33% of the time or 0 - 2.5+
hours/day.F (Frequently) - Occupation requires this activity from
33%-66% of the time or 2.5-5.5+ hours/day.C (Constantly) -
Occupation requires this activity more than 66% of the time or 5.5+
hours/day. Standing N O F C Walking N O F C Sitting N O F C Reach
Outward N O F C Reach Above Shoulder N O F C Climbing N O F C
Crawling N O F C Squatting/Kneeling N O F C Bending N O F C
Keyboarding N O F C Driving N O F C Hearing N O F C Communicating N
O F C Perceiving N O F C Outdoor Climate N O F C Various Terrain N
O F C Cramped Workspace N O F C Lift/Carry: Up to 10 lbs N O F C Up
to 20 lbs N O F C Up to 50 lbs N O F C Up to 75 lbs N O F C Up to
100 lbs N O F C 100+ lbs N O F C Push/Pull: Up to 10 lbs N O F C Up
to 20 lbs N O F C Up to 50 lbs N O F C Up to 75 lbs N O F C Up to
100 lbs N O F C 100+ lbs N O F C DisclosureThe Company has reviewed
this job description to ensure that essential functions and basic
duties have been included. It is intended to provide guidelines for
job expectations and the employee's ability to perform the position
described. It is not intended to be construed as an exhaustive list
of all functions, responsibilities, skills, and abilities.
Additional functions and requirements may be assigned by
supervisors as deemed appropriate. This document does not represent
a contract of employment, and the Company reserves the right to
change this job description and/or assign tasks for the employee to
perform, as the Company may deem appropriate. American Broadband,
and all subsidiaries, are an equal opportunity employer. We
celebrate diversity and are committed to creating an inclusive
environment for all employees. PI202123104
Keywords: American Broadband, Omaha , Customer Service Representative, Sales , Blair, Nebraska
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