Patient Service Rep Operator

Company: Midwest Eye Care PC
Location: Omaha
Posted on: March 19, 2023

Job Description:

Midwest Eye Care is looking for a Patient Service Rep at our location at 13500 California Street in Omaha, NE.

Full-time, Monday - Friday

8:00am 5:00pm

In this role YOU will:

• Answer and triage patient phone calls and direct them appropriately in an ophthalmology practice with 6 different locations across the Omaha metro area, Council Bluffs and Fremont.
• Route all non-patient incoming calls appropriately within the practice.
• Schedule and reschedule appointments according to office guidelines.
• Serve as a liaison between the patient, and various departments.
• Documents in the electronic patient record.
• Respond to and handle various requests for medical records.
• Upon request, provide copies of eyeglass prescription(s) to third parties.
  Outstanding candidates will have:
  • Excellent verbal and written communication skills.
  • The ability to identify, analyze, and solve patient concerns.
  • Experience delivering positive professional phone customer service experience at all times.
  • The ability to navigate in Microsoft applications, including Outlook, Word and Excel.
  • This position requires a minimum of a high school diploma/GED
  • Willingness to learn the optical environment.
  • Ability to sit for extended periods of the work day. Offered Candidates will need to do the following before first day:
    • Successfully complete a background check which includes an education verification
    • Successfully complete drug, alcohol and nicotine testing. Our Benefits include:
      • FREE routine eye exams
      • FREE lenses and eyeglass frames at reduced cost
      • 401(k)
      • Health Insurance
      • Dental Insurance
      • Paid time off
      • Life Insurance
      • Health Insurance
      • Health Savings Account
      • Short Term Disability
      • Paid Holidays

Keywords: Midwest Eye Care PC, Omaha , Patient Service Rep Operator, Sales , Omaha, Nebraska