Patient Service Representative

Company: CommonSpirit Health
Location: Nebraska City
Posted on: May 26, 2023

Job Description:

Overview

CHI Health St. Mary's has served Nebraska City and the surrounding areas since 1927. In the fall of 2014 St. Mary's opened the doors of a brand-new fully modernized facility. The new 110000-square-foot campus is better equipped to meet the changing needs of our community with among other benefits an increased capacity for specialty clinics and an integrated primary care clinic. St. Mary's encourages collaboration and care coordination among primary care physicians and medical specialists. This contributes to the high quality of care our patients have come to expect.

Responsibilities

• Perform Patient Check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtained accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g.ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
• Prepare charts for patient appointments making sure all necessary information is complete.
• Conduct all functions associated with patient check-out including pricing services, collecting patient responsibility payments and scheduling follow-up appointments.
• Perform duties involving record filing, retrieval, and assisting with the filing of registration documentation in electronic medical records.
• Confirm next day appointments and alert patients as to what documentation is needed, including details associated with time-of-service payment.
• Follow up with patients regarding the Missed Appointment Policy and send out appropriate communications.
  Qualifications
  
  Required:
  
  Knowledge of insurance authorization/billing requirements.
  Knowledge of clinic procedures and regulatory requirements.

Keywords: CommonSpirit Health, Omaha , Patient Service Representative, Sales , Nebraska City, Nebraska