Ramp Agent

Company: Signature Flight Support Corporation
Location: Omaha
Posted on: September 28, 2024

Job Description:

A Line Service Technician provides customer service for general aviation aircraft, crews, and passengers, operating ground service equipment and following company policies and procedures.

Key responsibilities include:

• 
  
• Working as part of a team to deliver safe and efficient aircraft services while providing a welcoming atmosphere to customers and other guests.
  
• Collaborating with coworkers, customers, clients, vendors, and aircraft crewmembers to ensure customer service needs are met.
  
• Providing services such as fueling, de-icing, lavatory, ground power, and potable water services, parking, marshalling, delivering catering, and towing.
  
• Operating ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks.
  
• Offering, promoting, selling, and delivering general aviation services to crewmembers, customers, and other guests.
  
• Maintaining safe, clean, and secure ramps and operations.
  
• Driving a shuttle vehicle with passengers and/or luggage and cargo.
  
• Loading and unloading luggage and other cargo into/out of aircraft and from/into the FBO or other location.
  
• Fuel handling, including fuel quality control, fuel receipt, inventory, and maintaining accurate related documentation.
  
• Providing professional and friendly customer service while exhibiting a positive and helpful attitude, consideration, and courtesy to everyone at all times.
  
• Understanding, complying with, and enforcing all operational, safety, and customer service requirements for all aspects of the job.
  
• Understanding, complying with, and enforcing all security protocols as dictated by the company and the airport.
  
• Creating accurate records pertaining to time worked and activities and services performed.
  
• Abiding by emergency response procedures when critical events occur.
  
• Recommending improvements to the company's standards, administrative procedures, facilities, methods, and practices.
  
• Performing other duties as requested.
  
  
  The ideal candidate will have:
  
  • 
    
  • A high school diploma or general education degree (GED).
    
  • A minimum of 18 years of age.
    
  • A valid state driver's license. In some locations, a commercial driver's license (CDL) is required.
    
  • The ability to pass background checks, drug tests, and receive and maintain an airport security badge.
    
  • The ability to work in the country of employment.
    
  • The ability to successfully complete the company's training programs.
    
  • The ability to pass a color vision test for inspecting aviation fuel.
    
  • Excellent verbal and written communication skills, and for safety-sensitive tasks, in English.
    
  • The ability to perform simple arithmetic.
    
  • The ability to work flexible schedules, including night, holiday, and weekend shifts, and in various weather conditions.
    
  • Preferred: Three to six months of experience and/or training in aviation, customer service, or other related fields.
    
    
    The following are essential to the job:
    
    • 
      
    • Safely and accurately conducting flight line operations in accordance with established policies and procedures.
      
    • Regular and reliable in-person and timely attendance for all shifts.
      
    • This is a physical job, requiring extensive and constant standing, walking, lifting, carrying, stretching, pinching, pushing, pulling, bending, crawling, climbing, twisting, etc.
      
    • Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel.
      
    • Clearly communicating in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety.
      
    • Physically entering/exit and operating motor vehicles and ground support equipment such as fuel trucks, vans, tugs, and cars.
      
    • Safely and efficiently performing various functions from elevated heights.
      
    • Reading, understanding, and following all company policies, safety, and ethical procedures, and relevant laws, regulations, orders, and the like.
      
    • Working well as part of a team, getting along with others, following lawful directions and instructions, following all company policies and procedures, and asking questions to clarify instructions.
      
    • Prioritizing and performing multiple tasks simultaneously.
      
    • Handling stressful situations and high-profile clientele with poise, effectiveness, confidentiality, and professionalism, and always with a sense of cultural awareness and sensitivity.
      
    • Independently and proactively preparing for arriving/departing aircraft, identifying and performing open job tasks, and immediately speaking up and/or pointing out observed safety concerns to all stakeholders.
      

Keywords: Signature Flight Support Corporation, Omaha , Ramp Agent, Sales , Omaha, Nebraska