Customer Service Representative

Company: Dollar General - Human Resources
Location: Hooper
Posted on: April 28, 2025

Job Description:

Department: Private FleetReports To: Fleet Manager

General Summary:Customer Service Representative is responsible for the private fleet's administrative functions. Responsibility includes planning, tracking, tracing, and reporting on inbound and outbound dedicated loads. Works with the private fleet on-site team to ensure on-time store deliveries, tractor utilization, inbound reverse logistics on-time pick-up, and driver safety and legal compliance operations.

Duties Responsibilities:

• Plan and assign outbound, vendor backhaul, and OVD loads
• Plan and assign rolltainer sweeps and dunnage consolidations
• Reporting Function:
  • Report on time load pick up
  • Report on time store delivery
  • Report BOL pick-up
  • Report on tractor utilization
  • Report on vendor backhaul pickup and delivery
  • Answer and process driver load messages through satellite communications and plan swaps
  • Resolve load issues involving bustouts, overweights, and/or paperwork issues
  • Answer telephone calls from drivers, vendors, DCs, SSC, and other external sources
    • Work with drivers to ensure they understand the delivery documentation, call stores when the delivery is late, monitor load dispatch assignments, and review load optimizing.
      
      Knowledge, Skills and Abilities (KSAs):
      • Proficient communication (written and verbal), listening, and interpersonal problem-solving skills
      • Knowledge of dedicated transportation operations
      • High attention to detail, strong planning, and organization skills
      • Understand driver logs and hours of service
      • Proficient in the sage of transportation optimization software to perform routing, tendering, scheduling, and shipment tracking
      • Ability to function in a high-stress environment--- Must know MS Office software
        
        Work Experience /or Education:
        • Bachelor's degree in Business or Logistics preferred, or comparable experience of one to two years in transportation operations for a retailer, manufacturing company, major carrier, or logistics company required.
        • One to two years of customer service experience preferred
        • One to two years of onsite driver dispatch experience preferred
        • One year of Driver Dispatch Management System (satellite dispatch systems) experience (McLeod,TMW, Telogis, Dispatch Tracks, AS400)
          

Keywords: Dollar General - Human Resources, Omaha , Customer Service Representative, Sales , Hooper, Nebraska