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Guest Services Representative

Company: Nothing Bundt Cakes - Clive (IA), Lincoln (NE), Om
Location: Omaha
Posted on: May 20, 2019

Job Description:

Guest Services Representative Come join our team! We are looking for hard working dependable people to help round out our team! Position Summary:To serve Nothing Bundt Cakes guests both in person and over the phone with creative solutions in a warm and welcoming environment. Guest Service Representatives will also perform side work duties for the crafting department, some light cleaning, and some clerical duties. Requirements: Possess a strong sense of teamwork Ability to follow instructions Has integrity Takes initiative Fits the Nothing Bundt Cakes Culture Has the ability to work well under pressure Outgoing and friendly personality Ability to multitask while paying special attention to detail Strong sales ability Genuine care of others needs Ability to work with a sense of urgency Responsibilities may include but are not limited to: Abide by all NBC policies and procedures Uphold NBC's image and brand Assist other departments when necessary Introduce walk-in guests to our bakery and our products with a guest tour Ideal candidate would be naturally warm, welcoming and outgoing Assist guests with walk-in orders while using creative solutions Suggest balloon sales, show porcelain items, and up-sell with candles and cards Assist phone guests by placing incoming orders Give cake presentations while performing quality control tests Operate & balance (POS) point of sale with accuracy and efficiency Gather guests email addresses Keep samples available during all hours of operation Maintaining a strong knowledge of NBC's products, prices, and promotions Keep retail area clean, swept, neatly merchandised, Dust all retail surfaces twice per week, including all counter tops, and POS stations Duties assigned by crafting department such as fluffing bows and making design pieces. Track inventory and commission sales Position starts at $9.50/hour plus commission. Top reps earn $1.25/hour more. The bakery is open Monday - Saturday 9am - 7pm & Sunday 11am - 5pm. Looking for qualified candidates to work various shifts; 20 - 40 hours per week. Examples of shifts we are hiring for are: Monday - Friday: 8:45 - 4pm, 11am - 4pm, 11am - 7pm, 4pm - 7pm Saturday: Various shifts 8:45am - 7pm Sunday: 10:45am - 5pm Associated topics: call center, call center specialist, client service, coordinator, platform support, rep, service representative, service specialist, technical assistant, tsr

Keywords: Nothing Bundt Cakes - Clive (IA), Lincoln (NE), Om, Omaha , Guest Services Representative, Sales , Omaha, Nebraska

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