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Outbound Customer Service Representative

Company: EMS Inc.
Location: Omaha
Posted on: September 23, 2019

Job Description:

Outbound Customer Service Representative Come work for a growing contact center nestled in the Northwest part of Omaha, Nebraska. The Company: EMS is a leading Provider of Outsourced Customer Services. Our core values: respect, dignity, honesty, fairness, innovation and improvement. At EMS we believe attitude is everything. Working at EMS allows you to gain experience and further your knowledge and skills. We have a variety of different clients making our positions rewarding and fun! Our talented agents work together to create effective, goal-driven solutions. Providing a professional work environment with access to rewards excellence is what makes EMS a great place to work. The Position: We are looking for Outbound Customer Service agents to join a fast-paced and energetic team. Must be able to conduct outbound calls, email, and chat inquiries in a timely and productive manner. Must be able to maintain a strong relationship and communication between EMS and client on account procedures and managing priorities . You will need : Above average customer service skills Strong written and verbal communication skills when interacting with customers and co-workers Friendly and energetic attitude Computer knowledge and internet skills Ability to navigate between multiple computer screens/tabs Quick learner who enjoys using trouble-shooting and problemsolving skills Ability to work both as an individual and as a team member Requirements : High School Diploma or equivalent Must be familiar with phone Apps, Internet, Email, and Microsoft Office Previous call center experience preferred Variety of shifts available. Availability for 1 weekend day preferred EMS Offers: Paid on-the-job training Medical, dental, vision, and life insurance benefits Casual dress attire Individual work spaces Complimentary breakfast on Fridays Free parking North-West Omaha location Employment Type: Full Time Years Experience: Less than 1 year Bonus/Commission: No

Keywords: EMS Inc., Omaha , Outbound Customer Service Representative, Sales , Omaha, Nebraska

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