Entry Level Customer Service
Company: Fidelity Investments
Location: Omaha
Posted on: March 3, 2026
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Job Description:
Join Fidelity Investments, a premier global financial services
firm, as an Entry Level Customer Service Representative. Located in
the vibrant heart of Boston, MA, Fidelity Investments is an
industry leader known for our commitment to client service and vast
array of financial products, including retirement and brokerage
services. In this role, you will act as the first point of contact
for our clients, providing support and solutions that reinforce our
dedication to exceptional service. Respond promptly to customer
inquiries via phone, email, or chat. Identify client needs and
provide appropriate solutions or alternatives. Keep records of
customer interactions and transactions. Follow up on customer
interactions. Handle customer complaints and resolve issues to the
satisfaction of both the client and the company. Strong
communication and interpersonal skills Ability to work in a
fast-paced environment Basic knowledge of financial services and
products Proficient in relevant computer applications
Problem-solving skills and ability to handle stress effectively
401k Customer service training or certification is a plus but not
required.
Keywords: Fidelity Investments, Omaha , Entry Level Customer Service, Customer Service & Call Center , Omaha, Nebraska
