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Fixed Operation Director

Company: Baxter Shared Services LLC
Location: Omaha
Posted on: June 24, 2022

Job Description:

Are you passionate about developing and guiding key leaders? Are you energized at the prospect of leading and developing a best-in-class team with a growth-focused mindset? Do you value being an ambassador for a company where all of your contributions will matter to the highest degree, and the small wins are celebrated just as much as the big wins? At Baxter Auto, our Fixed Operations Director wholeheartedly embodies each of these attributes and more!

Fixed Operations Director

Based on experience

Key responsibilities for a Fixed Operations Director include but are not limited to:

Develop and help guide GM/SM on sales and profitability forecasting goals and objectives.
Develop and continually evolve DAILY reporting on specific HEAT SHEET items for Service & Parts Departments (Sales/Gross Paces, Open RO's, Aging Receivables, WIP, Discounts, etc.).
Develop and continually evolve MONTHLY K.P.I. reports with benchmarks for the Service and Parts Depts. and hold a WEB meeting once a month to go over data. (Web meetings will be separated by Domestic/Import/Luxury).
Identify operating performance opportunities with stores and help create an improvement/action plan.
Review schedules and communicate with managers on trends and/or concerns.
Understands and ensures compliance with manufacturer warranty and policy procedures.
Review request process for all service depts. factory labor rate increase and Parts Mark-Up % to make sure we are maximizing the increase as often as allowed by factory guidelines.
Create/help implement a consistent pricing structure that will maximize sales and customer retention.
Keep educated/informed on best-in-class industry standards/trends/processes/technology.
Work with CFO on vendor management/relations and ensure effective partnerships and cost savings for the group
Understands, keeps abreast of, and complies with federal, state, and local regulations that affect repair operations, such as hazardous waste disposal, OSHA Right-to-Know, etc. and builds this knowledge into the operational/technical training programs for stores.
Standardize DMS & MPI operations/utilization (Labor Types, Op Codes, Discounting Codes, Parts Sourcing, etc.).
In partnership with HR/GM, assist with: 1) Deliver training content for fixed operations roles. 2) Recruiting of fixed operations manager roles. 3) Building and sustaining partnerships with vocational and technical schools to enhance recruitment. 4) Creating all fixed operations related pay plans.

Your Well-being - We care about your well-being, and this position offers an extensive compensation and benefits package including:

Extensive Benefit Offering - Medical, dental, vision, tuition reimbursement programs, paid time off program, 401(k) with company match, health savings and flexible spending accounts, group and voluntary life insurance, and voluntary short-term and long-term disability plans
Additional Earning Opportunities - Individual and team bonuses
Employee discounts on vehicle purchases and vehicle servicing
On-going job and product training

Key qualifications for a Fixed Operations Director include but are not limited to:

Extensive knowledge and understanding of automotive retail services business/operations including P&L, CSI, roles, processes, technology, etc.
Progressive and dynamic in leading and continually developing a strong, growth-minded automotive service team.
Exemplary problem-solving skills and the ability to implement innovative resolutions to keep our customers satisfied.
Elite communication and collaboration capabilities to develop and maintain mutually beneficial partnerships with internal and external stakeholders.
CDK, X-Time, Microsoft Suite experience is a plus.
Forward-thinking, sales-minded attitude with an ability to uncover value-add business opportunities.
Level-headed and focused approach to effectively and efficiently manage stressful situations.
Welcoming presence, great listening skills, and an empathetic outlook on all situations.

Baxter Auto Group is one of the largest automotive retailers in the United States with almost 2,000 employees and representing 15 different automotive brands across our network of 23 stores. We philosophically believe our people are THE differentiating factor that distinguishes Baxter in the marketplace. We are focused on having superior employee experiences centered around four key pillars: Well-being, Purpose, Belonging, and Growth. In the end, we want to ensure we're accomplishing three things: delivering on the Baxter employee experience, taking tremendous care of our guests, and representing our manufacturing brands with excellence.

Employment is contingent upon applicants' successful completion of the background check process and drug screening test. Baxter embraces diversity and equal employment opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Baxter is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Please refer to the job description for full details about the role.PI183101311

Keywords: Baxter Shared Services LLC, Omaha , Fixed Operation Director, Executive , Omaha, Nebraska

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