Customer Support Specialist

Company: Fidelity Investments
Location: Yutan
Posted on: May 26, 2023

Job Description:

Job Description:The RoleThe Manager/Senior Manager of Participant Services is responsible for leading a team of customer service associates in Omaha, NE as they educate our customers on various plan details and financial choices within their employer sponsored plans. In this fully remote role, you will be responsible for engaging associates digitally, empowering them to achieve their goals, creating a strong team atmosphere focused on growth and development.In this role, you will be a member of the Participant Services site leadership team and have responsibility for leading a team of 20 frontline customer service associates to provide world class customer service. You will help onboard them into the organization, achieve skill development, hit their goals and develop them throughout their career. As a leader you must be passionate about coaching and encourage teamwork in a fast-paced environment. Must live within 60 miles of the Greater Omaha metro area.The Expertise You Have

• 3+ years of management experience in a service-centric business preferred
• College degree or applicable work experience
• Experience in the financial services industry strongly preferredThe Skills You Bring
  • Proven leadership, critical thinking, goal setting, planning and decision making
  • Exceptional interpersonal and customer service skills, via telephone and face-to-face interactions with peers and associates
  • Ability to manage a multi-goal scorecard and develop responsive action plans based on your experience and root cause analysis
  • Robust call center operational knowledge and expertise
  • Strong communication skillsThe Value You Deliver
    • You build lifetime relationships and play a meaningful role in associate development and careers.
    • You encourage an inclusive environment where associates are motivated to provide the best customer service and are empowered to develop themselves, coaching them individually as in teams.
    • You partner with your peers to drive consistency and leading others through change.
    • You implement standards for optimized performance delivery aligned with industry best practices.
    • You carefully manage, monitor, and report results along with assessing and mitigating risk.Company Overview At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! - We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. - Fidelity Investments is an equal opportunity employer.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.Please see below for the salary range for work locations in Colorado only:N/APlease see below for the salary range for work locations in New York City, Westchester County, NY and Jersey City, NJ only:N/APlease see below for the salary range for work locations in California only:N/APlease see below for the salary range for work locations in Washington only:N/ACertifications:Company OverviewFidelity Investments is a privately held company with a mission -to strengthen the financial well-being of our clients. -We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.Join UsAt Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a -, we have been recognized by our employees as a Best Place to Work in 2023. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we're calling "". Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity work location for at least one week, 5 consecutive days, every four weeks. These requirements are subject to change.We invite you to -Find Your Fidelity -at -.Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to -, or by calling 800-835-5099, prompt 2, option 3. We welcome those with experience in jobs such as Overnight Stocker, Regional Manager, and Cashier and others in the Retail to apply.

Keywords: Fidelity Investments, Omaha , Customer Support Specialist, Other , Yutan, Nebraska