Head of IT Region Americas

Company: CLAAS Industrietechnik GmbH
Location: Omaha
Posted on: September 21, 2023

Job Description:

Company: -CLAAS of America Inc. -
Location: -Omaha -
Start Date: -10/02/2023 -
Professional Level: -Management -
Key Area: -IT -MUST BE ELIGIBLE TO WORK IN THE U.S.CLAAS of America is located in the heart of the Midwest's corn and wheat belts in Omaha. We have people throughout North America as well as Columbus, Indiana, where we have our parts distribution center. As a team, we stand for the successful sales and service of the CLAAS product range in North America. Together with our sales partners, we offer local expertise enabling farmers to be the best in their fields.Your role on our team:The Head of IT - Region Americas leads the Americas' IT Team and initiatives and is responsible for all installations, modifications, and minor repairs to personal computer hardware and software systems for region. The positon provides technical assistance and training to system users and directs IT staff; and coordinates / consults with a wide variety of other IT resources to resolve user problems or to meet region and global needs. -

• Supports information technology needs across Region America, including deployment of computers, mobile devices, and user training.
• Ensures uptime and availability of systems, products, and services.
• Supervises IT Trainees and/or Network & Systems Technicians, and other IT staff to ensure timely and accurate completion of IT related tasks for assigned locations; monitors and follows up on assigned tasks of direct reports.
• Provides direction, support, and training to end users to support their software, networks, and hardware including mobile devices.
• Coordinates with CLAAS German Headquarters and other IT resources to timely resolve user problems.
• Completes inbound and outbound logistics of computing equipment, and supports asset management solutions.
• Provides direct and professional interaction with end users and outside customers (In Person, by Phone, By Email).
• Develops and implements policies and procedures to ensure efficient and effective service delivery for the region in accordance -
• with global regulations. -
• Has oversight of budgets and resource allocation to ensure optimal use of resources within the region.
• Monitors and analyzes operational metrics and customer feedback to identify areas for improvement and adjust strategies as -
• needed. -
• Actively collaborates with cross-functional teams to ensure to resolve issues and implement new technologies, and ensures that
• support and operations align with overall business and IT objectives. -
• Maintains relationships with key stakeholders, including employees, vendors, and IT teams - esp. managers within the region. -
• Responsible for the setup and maintenance of IT-infrastructure and IT workplace on sites within region; ensures minor projects are -
• implemented or up to date.
• Collects and prioritizes demands for changes on IT-solutions and align the demands with the Product Owners.
• Upholds Security and Confidentiality procedures.
• Adheres to established company values, practices, policies and procedures at all times. Follows, supports, and ensures compliance with all IT standards, as well as applicable safety rules, laws, regulations, and standards. -
• Demonstrates regular and punctual attendance at the assigned work location. -Note: Position will require both local and international travel, a current passport and driver's license with a verifiably safe driving record are required.
  -Your profile:
  • Bachelors' degree in Computer Science, MIS, or similar field or equivalent work experience is required.
  • 5 plus years of relevant work experience preferably in an industrial environment.
  • Minimum of 5 years leading exempt level employees.
  • Proven excellent knowledge of standard desktop, laptop systems, network management, and client/server architecture. -
  • Proven working knowledge of DHCP, DNS, VMware and Microsoft servers.
  • Must be creative and systematic in resolving technical problems.
  • Ability to give employee feedback in verbal and written form succinctly and timely.
  • Highly service-oriented mindset and internal customer orientation.
  • Fluent in English, written and verbal, required. Proficiency in German and French languages, a plus.
  • Must be able to meet deadlines and handle a high volume workload in a fast-paced environment with strong attention to detail.Full Time Benefits Package Includes:
    • Premium free health, dental, vision, short-term disability, and long-term disability;
    • Competitive paid time off;
    • 401(k) with a generous company match;
    • Retirement Readiness Program;
    • Company-Paid Life Insurance;
    • Flexible Spending Accounts;
    • Dependent Care Resources Program;
    • Tuition Reimbursement;
    • Employee Assistance Program, including mental health;
    • Wellness Programs including weight loss, diabetes management, and high blood pressure management;We look forward to your application.
      -Your contact from our CLAAS Recruiting TeamCLAAS of America Inc.Here you can gain exciting insights into the international working world of our family-owned company:
      Instagram -- -LinkedIn
      Nearest Major Market: Omaha
      Nearest Secondary Market: Council Bluffs
      #J-18808-Ljbffr

Keywords: CLAAS Industrietechnik GmbH, Omaha , Head of IT Region Americas, Other , Omaha, Nebraska